Chief Operating Officer

Our client is a dynamic, boutique wealth management firm in Westport, CT with a mission to educate the community on all things financial and empower others to live their best lives. They design a personalized plan and help clients execute it by safely navigating their financial journey and having meaningful adventures. The firm provides comprehensive financial planning, investment advisory solutions, education funding strategies, holistic wealth management, retirement planning, and risk management.
They are adding a COO to support the firm in Westport.
Responsibilities

Lead and Oversee Best-In-Class Practice Operations

• Input on role design/ workflows
• Oversee daily operations and role execution
• Assist and engage as needed to improve outcomes and deliverable quality/ completeness
• Refine, document and implement scalable and repeatable practice processes and procedures
• Benchmark other top practices when possible
• Lead HR initiatives as delegated by Founding Partner

Create a Culture of Success

• Lead An Upbeat, Highly Motivated, High-Performance Team
• Set comprehensive goals for performance and growth for each team member
• Establish policies that promote company culture and vision
• Work with Founding Partners to identify activities and initiatives that support team morale and team member reward, recognition and retention; spearhead execution
• Work with office to address any facilities, work environment and resourcing needs

Ensure a World Class Client Experience

• Ensure consistency in meeting and exceeding client expectations
• Look for opportunities to streamline processes without diminishing quality or the client experience
• Look for opportunities to improve the client experience without creating internal friction points or constraining resources
• Step in to manage and resolve difficult client situations or client service issues
• Collaborate to identify and execute coordinated marketing initiatives that support the strategic direction and initiatives of the firm

Create Leverage for The Team

• Act as point on internal, practice management initiatives (projects, compliance needs, vendor management, etc)
• Look for opportunities to provide leverage and proactively solve current and potential problems
• Contribute to the strategic direction and growth initiatives of the firm

Qualifications

• Bachelor's Degree
• Five years of operations and/or leadership experience
• Experience in operations with a wealth management/financial planning firm
• Active investment licenses preferred
• Ability to be in the office 5 days a week

Compensation

• $140,000-150,000