Chief Operating Officer (COO)

What makes Rivia Mind unique:

• We practice continuous learning, collaboration, and excellence in all that we do
• We support a holistic philosophy of care that considers various factors through our delivery of evidence-based treatment
• We embrace accessible and reliable quality Mental Healthcare practices
• We are inspired by our community with commitment to making a positive impact 

Job Summary

Rivia Mind is looking for a compassionate individual to assume a leadership role in operations, ensuring efficient workflows, reliability of service, and strategic expansion to new populations and partners. Supporting our mission and values to provide quality, reliable, and accessible services in a collaborative and diverse work culture. The role oversees key internal departments to establish clear procedures, effective communication channels, and operational efficiencies.  

This candidate will lead the day-to-day administrative and operations of the business. Develop strategies and oversee the execution of plans to attain short- and long-term financial and mission-critical operational goals. Direct the development of the organization's functional capacity that will produce sustainable growth and minimize risk. The COO will provide internal leadership and direction. Participate in the development of operating budgets. Establishes effective operational policies and procedures.

Job Responsibilities & Qualifications

Responsibility Composition

50%: overseeing day-to-day operations to make sure all teams are functioning sufficiently

25%: enhancing processes with each team to gain greater efficiency

25%: collaborating with Co-CEOs to establish and implement budgets and strategy

Responsibilities

• Oversee key departments to support operational responsibilities, fiscal management, policies, and development of all departments (Patient Operations, Credentialing, Payer Relations, Clinical Operations, and Relationship Management) to ensure processes are comprehensive, communicated clearly, and performed to excellence
• Partner with the Chief People Officer to provide welcoming and safe working conditions, meet employee needs, ensure diversity and equity in the workplace,  create career paths to retain top talent, and contribute to creating an appealing corporate culture
• Be an ambassador of Rivia Minds culture by role modeling our values and working with our mission at the forefront
• Facilitate collaborative weekly team meetings and 1:1’s with each direct report
• Focus on executing business objectives by evaluating the short and long-term impacts of patients, employees, and the company
• Thorough understanding of the customer value proposition and what it will take for operations to deliver on it in order to provide the best customer experience, and increase customer satisfaction
• Work closely with commercial operations in order to better predict customer demand
• Collaborate with top management teams on new and improved ways of working and communicate a holistic picture of the function to CEO’s
• Independently establish referral partners and implement processes to meet their needs
• Directs and establishes policies and procedures that ensure all remote and on-site activities comply with clinical practice standards and government regulations
• Ensures all behavioral health operations comply with clinical guidelines and regulations
• Provide comprehensive and current knowledge of behavioral health research and trends to provide up-to-date and effective practices
• Support the evolution of Electronic Medical Record (EMR) system to improve efficiency and enhance patient care
• Serve as an ex-officio member of the Compliance Committee and adhere to the Compliance Policy
• Implement data driven performance measures for the operation (considering efficiency versus effectiveness)
• Ensure development and maintenance of a business continuity plan
• Respond to alleged violations of rules, regulations, policies, & Codes of Conduct by evaluating and recommending investigations as appropriate
• Initiate and lead communications with regulatory agencies as appropriate
• Develop/maintain proficiency in regulatory planning strategy and submission of regulatory plans
• Develop corrective action plans for problematic issues or to address areas of compliance vulnerability
• Mitigate risks that would impact the business and its employees
• Perform other related role and team function duties as assigned by leadership

Qualifications

Required Education Level: Bachelors Degree required

Education Details: Masters Degree preferred

Additional Qualifications, Skills & Attributes

• Must have 15+ accumulative years in Healthcare Administration, Business Leadership, or Operations work experience amongst diverse roles
• At least 5+ years in Clinical Operations and Compliance Management
• Must be agile and responsive
• Mental Healthcare experience preferred
• Medical Payer Contracting and Clinical Credentialing experience preferred
• Proven leadership skills, with the ability to mentor and guide a diverse remote first team
• Understand various healthcare industry subsets, services, clinical disciplines, and regulations
• Familiarity with state regulations, policies, and industry best practices.
• Healthcare Administration and Medical Terminology Knowledge
• Able to identify both beneficial and negative situations, processes, and project outcomes before they occur
• Proven demonstration of having a passion for evolving with technology and leveraging data-driven insights to make informed decisions
• Commitment to maintaining the highest standards of clinical excellence and quality of care
• Strategic and innovative problem solver who sees the big picture and works with a positive attitude.
• Excellent communication, presentation, and interpersonal skills
• Organizational Change Management and Communications, Messages and Announcements
• Operations Policy Development
• Medical Practice/ Electronic Health Record Management Systems
• Strategic Planning and Business Development Planning
• JCAHO Audits and Compliance Standards
• Fiscal and budgetary management
• Data and KPI Development, Analysis and Reporting
• Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like Monday.com and EHR/EMR platforms when applicable)
• Intermediate computer skills and technical aptitude required.

*Job Description Responsibilities and Qualifications are subject to change based on the needs of the Business

Benefits

We offer a comprehensive benefits package that includes:

• Competitive Pay
• Medical, Dental, and Vision Insurance benefits eligible by the 1st of the following month from hire
• Optional HSA, FSA, and DCA per applicable plan
• Employer-paid Life and Accidental Death and Dismemberment (AD&D) Insurance
• 401(k) plan with immediate employer match and vesting
• Generous Paid Time Off (PTO) that allows rollover of unused time
• 9 Company Observed Holidays
• Annual week off while the practice is closed between Christmas and New Years Day
• Disability Insurance (Short and Long Term)
• Professional Development Allowance
• Free Courses from our Learning Management System (Relias)
• Virtual and In-Person Social Events and Activities
• Employee Referral Bonus Program

Compensation & Employment Details

Pay Range: Salary range - $200K- $275K

Pay Type: Salary

If Applicable - Bonus Terms: Up to 25% 

Department: Management

Supervisor: Co-CEO's

Supervisees: Designated Department

Employment Status: Full Time (40 hours a week)

Minimum Hours: 40

Exemption Status: Exempt W-2

Work Environment: Remote with Travel

Work Schedule: Monday - Friday within normal hours of Operation 

Compensation Determination:

Rivia Mind is committed to equal and transparent pay. Please note that the salary range information is a general guideline and combines various labor markets within the US. The range displayed on each job posting reflects the minimum and maximum range of potential pay for this role. It is uncommon for an individual to be hired at or near the top of the range for their role. 

Our compensation salary ranges or pay rates are determined by various factors.
- Job Qualifications, Job Responsibilities, Job Employment Level, Skills
- When applicable, Location, Work Environment, Licensure & Certifications, Specialty Experience, Education & Training, etc.

Your recruiter can share more about the specific salary range for this role during the hiring process.

Please note that the compensation details listed in the United States role postings reflect the base salary only, and do not include possible bonus or benefits if applicable to the role. 

Equal Opportunity Employer

Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, weight, height, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly.