CHRM Industry Relations Manager

CHRM/Industry Manager

Greenbelt, MD

The CHRM/Industry (Contract Holder Relationship Management/Industry Relations) Manager is a senior position that requires an experienced professional to act as both a hands-on advisor and as the supervisor and manager of a team of traveling multifunctional professionals. This team coordinates and supports the SEWP contract holders and providers with information, support responses, and analysis in furtherance of response to agency acquisition requirements and priorities. This role will support the SEWP Director and Deputies along with contractor leadership with timely and effective decision-making, resource allocation, and analysis. The position will serve at the NASA SEWP Program Management Office (PMO) in Greenbelt, MD and travel to customer site(s) in the Washington DC metropolitan area and/or at federal agency sites (primarily within the continental United States) as needed, with the majority of time spent at the Greenbelt, MD office.

Duties:

• Determine the strategic direction of the Contract Holder Relationship Management (CHRM) / Industry Relationship team and how the team will fit within and interact with the overall SEWP PMO framework
• Lead daily operations of the CHRM/Industry team for the NASA SEWP government wide acquisition contract (GWAC) program management office
• Participate in and lead program trainings and meetings
• Attend industry-related conferences and meetings, and report relevant information to program staff
• Functional knowledge of the Federal Acquisition Regulations (FAR) as they relate to the SEWP program
• Develop and implement team policies and procedures
• Provide high level problem resolution to fully diagnose or respond to problems, determine problem escalation
• Update documentation and assist with the development of vendor (including both Contract Holder and Industry Providers) training content and materials
• Monitor and manage daily correspondence with SEWP contract holders
• Analyze and research vendor capabilities and response rates based on customer requests, while expanding and maintaining the internal knowledgebase
• Work closely with the Customer Service Team (and other elements of the PMO) to follow up on outstanding issues and orders
• Collaborate with other SEWP teams to coordinate prioritization and support of events, conferences, speaking engagements, and other opportunities
• Capture, analyze, and report solicitation trends specific to the SEWP program and report response trends of contract holders
• Hire, manage, and train CHRM/Industry representatives as a direct supervisor
• Monitoring and evaluating contract holder performance
• Ability to travel locally (up to 20%) / within CONUS (up to 10%)
• Special projects and other duties as assigned

Experience/Skills:

• 15+ years of experience in the federal government acquisition/contracting industry
• Presentation, customer training, and panel moderating experience a plus
• GWAC experience a plus
• Knowledge of current IT industry and trends
• Excellent verbal and written communication skills
• Excellent critical thinking skills
• Experience scheduling, coordinating, leading, and training small teams
• Proficient in Microsoft Office (Word, Excel, Power Point etc.)

Requirements:

• Bachelor's degree or higher in business or related field, or acceptable equivalent professional experience
• Direct experience selling to the federal government
• Hands-on approach to management and acquisitions support
• Working knowledge of the federal government procurement process and acquisitions space, particularly as it relates to GWAC vehicles
• Ability to assess contracting mechanisms and propose innovative solutions to internal and external customers
• Strong cross-functional organizational and communication skills, including frequent public speaking and presentation abilities
• Ability to interact well with peers, customers, executives, and stakeholders in focused and detail oriented fashion, leading projects independently while maintaining high-quality relationships
• Excellent oral and written communication skills, including public speaking and presenting
• Comprehensive understanding of federal acquisitions processes, procedures, and regulations to include IDIQs, GWACs, BPAs, etc particularly regarding IT.
• Strong time management skills / self-starter
• 5+ years management experience strongly preferred
• 15+ years experience in federal contracting/procurement/acquisitions
• Some travel required - potentially up to 50% post-travel restrictions