Circle Leader

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are looking for an experienced Team Leader to coach, manage and support our growing team.

You will be based in Melbourne, thrive on working in a fast paced and busy environment in our La Trobe Street office.

The Role:

The Team Leader is responsible for the management of team performance.

You will be an excellent communicator, responsible for supervising, managing, coaching and motivating team members on a daily basis.

Ultimately, you should lead by example and engage the team to achieve their goals.

Key Details:

• Full time 38 hours per week

• Start date: ASAP

• Fixed term contract with view to extension (25 June 2025) 

• Rotating roster - Must be able to work from central Melbourne office

• Operational hours: 6am-12am Monday to Friday, 7am-10pm Saturday & Sundays

• Open every day except Christmas Day and Easter with full availability required

Key Responsibilities:

• Positively motivate and coach your team to both improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs)

• Provide floor support to the contact centre when required

• Handle escalations, customer complaints and provide guidance and support to your team members

• Assist with onboarding new staff

• Maintain and develop relevant knowledge of campaign products and systems

• Ensure clear, constructive and timely communication with key stakeholders

About You

You will need to be a strong communicator, supportive and tech savvy, familiar with a contact centre environment, able to keep openly communicate with our Australian leadership team.

• You are a leader who thrives on providing service excellence in a fast paced environment

• You have demonstrated the ability to effectively coach, develop and motivate your team members

• You have high level attention to detail and time management skills

• You build effective relationships and know how to get the best out of your people

• You understand what it means to go above and beyond for customers

• You are a problem solver, a negotiator, and a conflict resolver

Does this role sound like you and you want to work in a diverse and inclusive environment?