Circle leader

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are looking for an experienced Team Leader to coach, manage and support our growing team.

You will be based in Auckland, thrive on working in a fast paced and busy environment in our Ellerslie office.

The Role:

The Team Leader is responsible for the management of team performance.

You will be an excellent communicator, responsible for supervising, managing, coaching and motivating team members on a daily basis.

Ultimately, you should lead by example and engage the team to achieve their goals.

Key Details:

• Full time 40 hours per week

• Start date: ASAP

• Fixed term contract with view to extension

• Rotating roster - Must be able to work from our Ellerslie office (shifts after 7.30pm, and weekends, are WFH)

• Operational hours 8am - 2am Monday to Sunday.

• Open every day except Christmas Day and Easter with full availability required

Key Responsibilities:

• Positively motivate and coach your team to both improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs)

• Provide floor support to the contact centre when required

• Handle escalations, customer complaints and provide guidance and support to your team members

• Assist with onboarding new staff

• Maintain and develop relevant knowledge of campaign products and systems

• Ensure clear, constructive and timely communication with key stakeholders

About You:

You will need to be a strong communicator, supportive and tech savvy, familiar with a contact centre environment, able to keep openly communicate with our Australian leadership team.

• You are a leader who thrives on providing service excellence in a fast paced environment

• You have demonstrated the ability to effectively coach, develop and motivate your team members

• You have high level attention to detail and time management skills

• You build effective relationships and know how to get the best out of your people

• You understand what it means to go above and beyond for customers

• You are a problem solver, a negotiator, and a conflict resolver

Does this role sound like you and you want to work in a diverse and inclusive environment?