Circles Operations Associate

The Role

Modern Health is looking for a highly organized Circles Operations Associate to join our Circles team. Circles are live virtual group sessions led by Modern Health providers that give members a space to connect learn and receive support around topics that matter most to them and to our clients.

In this role you will focus on the operational delivery of Circles. You will partner closely with our Operations Clinical Care Client and Provider teams to ensure Circles are launched staffed and executed seamlessly. Your work will directly impact the experience of our clients members and providers by ensuring that every Circle runs smoothly feels supported and reflects Modern Health’s high standard of care.

The ideal candidate thrives in coordinating complex logistics enjoys working with multiple stakeholders and is energized by building reliable systems and processes that can scale globally.

What You’ll Do

• Own the end-to-end operational delivery of Circles from initial request and scheduling through live session execution and post-session wrap-up.

• Coordinate scheduling and logistics for Circles across time zones including session calendars registration links communications timelines and Zoom or webinar setup.

• Partner with Client-facing teams to scope Circles requests set realistic expectations and timelines and ensure program details align with client goals and member needs.

• Collaborate with Provider Operations and Clinical Care teams to resource and schedule the right providers for each Circle ensuring provider availability fit and diversity of expertise.

• Prepare providers for sessions by sharing operational details (timelines tech logistics audience context) and ensuring they have what they need for a smooth session.

• Serve as an operational point of contact during live sessions monitoring attendance and engagement and helping triage or route any logistical or technical issues.

• Manage and update operational documentation for Circles (playbooks runbooks templates and FAQs) so internal teams and providers have clear current guidance.

• Track and maintain accurate records related to Circles delivery (e.g. session schedules provider assignments attendance data post-session notes) using tools such as Airtable and other internal platforms.

• Support the processing and verification of provider logistics related to Circles (e.g. tracking relevant agreements confirming orders/workflows and ensuring accurate details for downstream processes).

• Collect and organize qualitative and quantitative feedback from clients members and providers to identify trends and opportunities to improve the Circles experience.

• Partner with cross-functional teams (Operations Clinical Care Client Success Provider Network Product/Tech) to streamline workflows refine tools and improve operational efficiency.

• Contribute to special projects aimed at scaling Circles globally — such as process improvements automation opportunities and new operational experiments.

Who You Are

• 1–2 years of experience in operations program coordination event production customer success or a related role ideally at a technology healthcare or high-growth company.

• Excellent organizational skills and impeccable attention to detail with a track record of managing projects that involve multiple stakeholders (e.g. clients members and providers).

• Strong verbal and written communication skills and sound business judgment; comfortable representing operational details clearly to internal teams providers and occasionally clients.

• Experience managing many tasks and competing deadlines; you are comfortable prioritizing context-switching and keeping work moving in a fast-paced remote environment.

• Proven ability to work cross-functionally and build strong collaborative relationships with diverse partners (e.g. clinical client and operations teams).

• Calm and resourceful under pressure especially when supporting live virtual events or time-sensitive client needs.

• Familiarity with tools like Zoom and Airtable; experience with platforms such as Zendesk CRMs or other support/operations tools is a plus.

• Ability to thrive in a rapidly changing environment continuously learn receive constructive feedback well and manage multiple projects with a strong sense of urgency.

• Experience managing customer or member support with quick response times and comfort handling urgent or sensitive requests is a plus.

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance

• High Deductible Health Plan with Health Savings Account (HSA) option

• Flexible Spending Account (FSA)

• Access to coaches and therapists through Modern Health's platform

• Flexible Time Off

• Company-wide Collective Pause Days

Family Support:

• Parental Leave Policy

• Family Forming Benefit through Carrot

• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k

• Financial Planning Benefit through Origin

But wait there’s more…!

• Annual Wellness Stipend to use on items that promote your overall well being

• New Hire Stipend to help cover work-from-home setup costs

• ModSquad Community: Virtual events like active ERGs holiday themed activities team-building events and more

• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.Compensation for the role will depend on a number of factors including a candidate’s qualifications skills competencies and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information. Depending on the scope of the role some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Pay Range

$40365—$47450 USD