Cisco Reals Associate

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Diego, San Francisco, and Scottsdale.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Life Cycle Management (LCM) Cisco Renewals Specialist will be responsible for supporting the LCM Client Services Team on Customer Support Renewals for the Cisco product line. The LCM Cisco Renewals Specialist will work with the LCM Client Services Team to determine client requirements and create accurate renewal quotes for clients. This role will assist the LCM Renewals Manager with mentoring and developing the Renewal Associate Team Members. In addition, the LCM Cisco Renewals Specialist will participate in the sales process as an extension of the Account Executives by building relationships with the clients, manufacturers, and distributors.

What You’ll Do:

• Manage and prioritize Cisco Service opportunities through ticketing system in Autotask.
• Maintain CRM (NetSuite) data for opportunities/forecasts, client information and maintain account lists (Send to LCM Client Services Team proactively).
• Meet with internal teams to provide status updates on outstanding opportunities, upcoming renewals, etc.
• Work closely with LCM Manager to report inefficiencies or issues with workflow process.
• Build accurate quotes out of CCW-R.
• Provide LCM Reps with accurate Cisco Service Renewal quotes.
• Manage and Quote Annuities (SaaS & Subscriptions) and provide to LCM Rep.
• Assist LCM Client Reps with follow-up quoting or order questions.
• Accurately process client transactions such as orders, quotes, or returns.
• Send LAMP Data Team order completions to upload into LAMP.
• Collaborate with accounting as needed to ensure completion of any open accruals to close out orders.
• Communicate constructively to management and team members on problems, ideas, best practices, policies, and procedures.
• Maintain and expand proficiency of current Cisco products and solutions, as well as services portfolio.
• Obtain Cisco training as time permits.
• May perform other duties as assigned by supervisor.

Qualifications & Interests:

• High school diploma required; Bachelor’s degree preferred.
• Minimum of 5 years of Cisco maintenance renewal sales experience preferred
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks.
• Proven ability to manage multiple projects at a time while paying strict attention to detail to meet deadlines.
• Highly professional
• Strong presentation skills preferred
• Flexible and adaptable
• Highly motivated to succeed
• Personable team player, emphasis on ability to communicate well, build, and maintain relationships.
• Excellent oral and written communication skills.
• Basic accounting skills.
• Strong analytical skills regarding client quotes, reports, manufacturer data
• Ability and experience adapting to new processes and procedures
• Excellent organization skills with an ability to manage competing demands.
• Proficiency in CCW-R, CCW & EAMP
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, PowerPoint, Outlook)
• Knowledge in Annuities (EA, SaaS & Subscriptions) preferred
• Strong understanding on Information Technologies is preferred.

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.