Lead the Citizen Developer Global Center of Excellence driving adoption and governance of low-code and AI tools across MetLife globally while building supportive communities and performance tracking systems.

Description and Requirements
The Team You Will Join
When you join MetLife's Global Technology team you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop maintain and support technology applications and delivery leveraging AI automation and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes improve tech resiliency and ensure high-performing seamless solutions that power life's most important moments. In this dynamic environment you'll collaborate with talented peers across teams and functions expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Citizen Developer Global COE Lead is responsible for unifying federated COE teams under a common enablement strategy - driving adoption governance and capability building that empowers employees to create solutions across MetLife's global footprint. This is an exciting opportunity to shape how tens of thousands of employees worldwide engage with low-code and AI tools building the programs communities and guardrails that turn technology enablement into measurable business impact.
Key Responsibilities

• Lead the Citizen Developer Global COE across central and federated teams establishing a consistent operating cadence governance model and engagement framework that scales citizen development worldwide.
• Define and own the end-to-end enablement strategy - covering intake onboarding learning pathways and champions networks - to accelerate adoption and build lasting maker capability across the organization.
• Build and sustain a thriving global citizen developer community by designing knowledge-sharing programs facilitating peer learning and maintaining the feedback loops that keep enablement relevant and effective.
• Partner with engineering enterprise architecture and regional COE leads to ensure citizen developer activity aligns with published guardrails approved patterns and enterprise security and governance standards.
• Track and report on COE performance using adoption metrics community engagement data and platform usage trends using insights to continuously improve programs and demonstrate value to senior stakeholders.

Required Qualifications

• Bachelor's degree in Computer Science Information Technology or a related field - or equivalent practical experience with enterprise technology platforms and applied AI tools.
• 5+ years of experience in technology platform enablement COE leadership or large-scale program management - including at least 1-2 years working with AI-powered solutions and demonstrated ownership of operating models and enablement strategies.
• Proven experience leading a Center of Excellence or comparable federated model with a track record of coordinating across regions business units or global functions and influencing engineering architecture governance and business stakeholders.
• Hands-on experience with Microsoft Power Platform (Copilot Studio Power Automate Power Apps) including enablement onboarding adoption management and working knowledge of AI-native capabilities in low-code environments.
• Demonstrated ability to build and sustain global developer communities through training programs engagement models and knowledge-sharing mechanisms that drive adoption at scale.

Preferred Qualifications

• Prior hands-on experience in software engineering platform engineering or solution/enterprise architecture enabling credible and effective partnership with technical teams.
• Working knowledge of enterprise AI and automation with the ability to contextualize how these technologies apply to citizen developer platforms and enterprise workflows.
• Broad familiarity with enterprise technology ecosystems including cloud platforms (e.g. Azure) data technologies and security and compliance frameworks.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $120000 - $150000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health financial wellness and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision dental insurance and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services a retirement pension funded entirely by MetLife and 401(k) with employer matching group discounts on voluntary insurance products including auto and home pet critical illness hospital indemnity and accident insurance as well as Employee Assistance Program (EAP) and digital mental health programs parental leave paid time off paid holidays volunteer time off tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" Fortune World's 25 Best Workplaces™ as well as the Fortune 100 Best Companies to Work For® MetLife through its subsidiaries and affiliates is one of the world's leading financial services companies; providing insurance annuities employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East.
Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future. United by purpose and guided by our core values - Win Together Do the Right Thing Deliver Impact Over Activity and Think Ahead - we're inspired to transform the next century in financial services. At MetLife it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race color national origin religion creed sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability marital or domestic/civil partnership status genetic information citizenship status (although applicants and employees must be legally authorized to work in the United States) uniformed service member or veteran status or any other characteristic protected by applicable federal state or local law ("protected characteristics").
If you need an accommodation due to a disability please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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