Citrix and AVD Support Engineer

You'll monitor, secure, patch and support the Citrix and AVD environments of our Managed Services clients. Key focus areas include Citrix Virtual Apps and Desktops, Citrix Endpoint Management, Citrix Workspace, Citrix Gateway environments and AVD. You will be responsible providing customer service to new and existing clients.

Duties and Responsibilities

• Manage Citrix Farm and Servers Upgrade/Maintenance
• Implement and support Group Policies
• Develop and maintain Citrix/AVD related standards, policies, and procedures
• Plan, design, and implement necessary configurations to ensure disaster recovery policies and compliance with Citrix systems
• Perform administration of virtual desktops using Citrix tools
• Respond to monitoring escalations
• Provide support for escalated requests from the service desk
• Provide friendly, courteous, and quality systems support to all users
• Remote thin client management

Requirements

• 1-5 years of field experience setting up and maintaining Citrix VDI or AVD environments
• Strong technical knowledge of most versions of Citrix or AVD
• Experience with Citrix Suite including Netscaler, infrastructure experience, Networking (Palo) and scripting
• Experience with Citrix Gateway is a plus
• Experience with Azure is a preferred
• Experience with troubleshooting software/application issues with operating systems
• Experience with ticketing systems such as Service Now experience is a plus
• Needs to be a self-starter and motivated
• Experience with managing thin clients a plus