Citrix Infrastructure Engineer

Job Description As an experienced Infrastructure Engineering professional, you'll be making decisions of a global and strategic nature that impact our customers, clients, and businesses around the globe. Your expertise in analyzing complex data systems, anticipating problems, and finding ways to mitigate risk, will be key in leading a high-performing team to successfully design and navigate the program roadmap. By incorporating your knowledge of business drivers, you'll affect change and lead development of innovative improvements and world-class practices. Your team will be responsible for driving results and implementing multiple, complex programs that span the breadth of the business, and they'll look to you to provide the technical leadership to move them forward. And while you'll be part of a tight-knit team that shares your passion for technology, you'll also gain access to the best minds in the business-both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important technology firms in the world.
This role requires a wide variety of strengths and capabilities, including:

• Established management strength in the areas of Change Management, Incident and Problem management reporting and analysis, creation and maintenance of Service Level Agreements, management communication and client relationship management with assigned application areas.
• Manage administrative functions required to deliver infrastructure inclusive of planning, tracking, ordering, reporting, and consumption.
• Responsible for coaching and mentoring less experienced team members as well as overall team management responsibilities
• Responsible for development of organizational functional goals, priorities and service objectives aligning with the overall GTI strategy
• Accountable for one or more of the following: incident management, change management, impact identification, management communication, Risk and Controls, client relationship management, service improvement, discovery/gathering/documenting of business needs and data and requirements
• Manages Team Talent evaluation and Performance Management.
• Plan, track and manage the proper use of technology infrastructure to optimize delivery and cost
• Technical documentation review and certification
• Acts independently and leverages critical thinking
• Management and Customer Escalations within or outside of service tower
• Advocates for customer base when faced with Infrastructure or Business Critical issues
• May include direct accountability for people management and financial budgeting.

Qualifications:

• BS/BA degree or equivalent
• 12 years working in technology operations with a minimum of 5 years team lead experience
• SME technical skills in Citrix, Netscalers, Windows Operating System and VMWARE
• Proficiency with Citrix Virtual apps and desktops user administration.
• Knowledge of Citrix Netscalers, Provisioning Services, Storefront and Microsoft App-v.
• Good knowledge of Windows 2012/2016/2019 and Hardware
• Knowledge on Group policy management, DHCP, DNS, MS failover clustering.
• Demonstrated ability in managing virtualization infrastructure on an enterprise scale including: VMware ESX Server, Virtual Center, VMotion, P2V and disaster recovery procedures
• Knowledge on storage components (SAN, NAS).
• Modern compute technologies (e.g., virtualization, cloud)
• Knowledge of Powershell and Python is an added advantage.
• Project Management Skills
• Knowledge on ITIL framework
• Strong understanding of infrastructure components and how they are tracked and managed in various systems
• In depth knowledge of the Risk and Controls
• Negotiation, Partnership and Influence Skills.
• Budget/Financial Management including Business Case completion.
• Prior experience in both Systems Administration and Systems Engineering
• Familiar with Agile development process and automated testing
• Develops a mindset for risk and control compliance to departmental and companywide standards
• Prior experience in Resiliency and Business Continuity Planning.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cyber security, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.