City Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a City Operations Manager, you’ll be responsible for managing multiple services in Berlin (e.g. WirMobil, BVG Muva) using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

Please note this role is internally referred to as Field Manager.

What You’ll Do:

• Ensure operational excellence and an incredible customer experience
• Oversee our daily operations in Berlin, acting as the contact person for our driving personnel and our partners
• Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Respond to driver feedback and live customer issues
• Work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

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Who You Are:

• Team-focused: You enjoy working in a team and have experience in taking responsibility for employees
• A self-starter: you take ownership of your work, are comfortable taking on a high level of responsibility, and able to adapt as conditions change
• Data-driven: you use metrics to make decisions and set priorities
• Empathetic and calm: you remain calm under stress and always find the right tone, whether in discussions with the management level of our partners or our drivers
• Hands-on and motivated: Willing to contribute on projects of all types. Experienced in managing projects with multiple stakeholders or locations is a plus
• Your German language skills are at least C1 level (fluent) and your English is at an advanced level
• A valid driver’s license in Germany, class B is desirable (but not a must-have)

What We Offer:

• Joining a global employer with over 600 mobility deployments in 35+ countries
• Becoming part of a company that was awarded for its commitment to social good
• A Macbook as work laptop to enable you to have a smooth working day
• Membership at Urban Sports Club
• Weekly team lunch and breakfast
• 30 vacation days a year
• An international team, who stands for social impact. Meet our team: https://www.youtube.com/watch?v=gsu6tpuxDgQ
• Salary Range: €40,000  - 60,000 per year. Final salary will be determined by the candidate’s experience, knowledge, and skills.

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe.
Building the world's most efficient, equitable, and sustainable transportation network for all passengers — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact.

At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves.

We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?