Claim Assistant

The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.

The Claim Assistant is responsible for providing clerical support to the Claim Handlers and Claim Management Team. Ensure that the administrative and clerical functions are completed with accuracy and within a timely manner.

We are seeking someone with strong customer service experience, a high attention to detail, and both technical and data entry skills. Willing to train the right candidate.

• Set up all new claims and assign claims to appropriate adjuster
• Assists with mail, filing, preparing forms, letter generation and general office duties
• Pays bills and ensure that the information is accurate and timely
• Responds to both internal and external customer questions and request. Tries to resolve routine problems or identifies and transfers customers to the appropriate person.
• Maintains diary of files and follow up.
• Provides information to adjusters and other company personnel as required.

Requirements: 

• High School Diploma or equivalent and a minimum of 1-2 years of customer service and/or administrative support experience within a fast paced office environment required. College degree is preferred.
• Prior experience in Workers' Compensation Claim processing or support is a plus
• Ability to learn multiple computer applications quickly and type with speed and accuracy are critical.
• Proficient in MS Office (Excel, Word, PowerPoint, and Access) required.
• Ability to organize work, manage time and follow through.
• Demonstrated written and verbal communication skills are essential.
• Ability to work in a team environment. 

Our comprehensive benefits package includes all traditional offerings such as:

• Health Insurance options, Dental Insurance options and Vision Insurance
• Employee Life Insurance/AD&D and Dependent Life Insurance options
• Short-term & Long-term Disability
• Health Savings Account with potential employer match
• Flexible Medical and Dependent Care Account
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Legal/Identify Theft Insurance options
• Long Term Care Insurance
• Pet Insurance
• 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
• 4 weeks of Paid Time Off (PTO)
• 7 paid holidays

We also offer other benefits to help foster a healthy, balance lifestyle such as:

• Flextime schedules
• Paid Parental Leave
• Student loan paydown and refinancing assistance
• Educational assistance for job related courses, seminars, certifications or degrees
• One paid day every year to volunteer for your non-profit of choice
• On-site fitness center (Maine & Virginia) or fitness reimbursement
• Subsidized parking
• Sit-Stand desks & daily stretch breaks

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace. 

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