Claim Business Analyst

The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.

The Claim Business Analyst is responsible for identifying and implementing improvements that drive value and efficiency in the Claims department. The Claim Business Analyst will assist with the design and deployment of cross-functional initiatives and evaluate the cost and benefits of past and potential changes to drive continuous improvement.

• Serve as a liaison between the Claim department, IT teams and vendor partners.  
• Build strong relationships with business stakeholders and subject matter experts to develop in depth understanding of key business functions and the processes they support.
• Collaborate with stakeholders to understand business needs and translates them into function requirements, user stories and process flows.
• Represent the claim business on the Claims Product Team as needed to help build, prioritize, and maintain the product backlog. 
• Support the development of training materials and assists with the roll-out and implementation of new processes and systems with end users. 
• Identify process gaps or trends and recommend appropriate process, system or automation solutions.  
• Assist with designing, developing and deploying cross functional operations improvement initiatives.
• Work closely with the Claim Business Analysis team to assess and demonstrate the value of past and potential changes. 
• Assists with data reporting and data analysis in coordination with Data Analyst as needed.

Requirements: 

• A minimum of 3 years of business analysis or related experience including data analysis, analytics or process improvement is required. 
• Proficient in business case development, process improvement, and cost/benefit analysis.
• Ability to work with a high degree of independence.
• Insurance background preferred.
• High level proficiency in Microsoft Office (Word, Excel, Visio and PowerPoint).
• Ability to problem-solve and exercise critical thinking are essential.
• Strong attention to detail required.
• Ability to adapt to changing needs.
• Must be able to work with cross-functional teams consisting of both peer and management level personnel.
• Strong verbal and written communication skills are essential.

Our comprehensive benefits package includes all traditional offerings such as:

• Health Insurance options, Dental Insurance options and Vision Insurance
• Employee Life Insurance/AD&D and Dependent Life Insurance options
• Short-term & Long-term Disability
• Health Savings Account with potential employer match
• Flexible Medical and Dependent Care Account
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Legal/Identify Theft Insurance options
• Long Term Care Insurance
• Pet Insurance
• 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
• 5 weeks of Paid Time Off (PTO)
• 7 paid holidays

We also offer other benefits to help foster a healthy, balance lifestyle such as:

• Flextime schedules
• Paid Parental Leave
• Student loan paydown and refinancing assistance
• Educational assistance for job related courses, seminars, certifications or degrees
• One paid day every year to volunteer for your non-profit of choice
• On-site fitness center (Maine & Virginia) or fitness reimbursement
• Subsidized parking
• Sit-Stand desks & daily stretch breaks

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace. 

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