Claims Administrator

Job Description

SUMMARY OF JOB PURPOSE 

The Claims Administrator carries out a variety of clerical, administrative and related support tasks critical to the delivery of timely, accurate, and thorough adjusting services.  The incumbent is often responsible for confidential and time-sensitive information and must demonstrate familiarity with the organization’s field activities and related adjuster and client needs. 

PRIMARY JOB RESPONSIBILITIES

• Manages multiple assignments to assure productivity goals and deadlines are met. 
• Assists adjusters with tracking status of pending claims as needed.
• Maintains documents in the Riskmaster or File Trac system. Opens and closes files in Riskmaster or File Trac, in keeping with established processes and procedures.
• Assists in compiling and preparing financial information for claims.
• Enters data in time and expense system for adjusters as needed.
• Serves as office receptionist as required, greeting and directing clients and visitors; answers telephone, greets callers, transfers calls, and responds to inquiries; provides information to callers within scope of understanding and responsibility.
• Schedules appointments as necessary or assigned.
• Utilizes stored templates for electronic and hard-copy business memos, reports, and correspondences.  Proofreads documents for accuracy. Prepares and files electronic and hard-copy documents, using various software applications as required.
• Posts mail for standard and expedited delivery; routes incoming mail to appropriate recipient and safeguards confidentiality of mail as necessary.
• May serve as liaison with office’s building manager or plant operations resource to assure timely and reasonable response to routine maintenance matters.
• Makes travel arrangements in accordance with EM policies and procedures.
• Prepares and submits company invoices.
• Communicates with IT representatives to identify and help resolve technical support issues, including, but not limited to, telephone system and network connections.
• Maintains office files and records and accesses documents on behalf of adjusters, manager(s), and clients as necessary and in accordance with disclosure and confidentiality requirements.
• May maintain the necessary office supplies and refreshments and re-orders supplies in a timely manner; keeps office and kitchen or breakroom supplies well-organized and readily accessible; suggests improvements to inventory process and vendor pricing and relationships as indicated.
• Effectively handles multiple assignments and special projects and other duties as assigned.
• Stays abreast of office and company policies, procedures, and practices; participates in ongoing training and development as assigned.
• Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
• Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM and its endeavors.
• Upholds the values of Engle Martin and Our Foundation.
• Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards.

REQUIRED EDUCATION & EXPERIENCE

• 1-3 years of experience in an administrative role preferred
• Demonstrates thorough skill set in, or demonstrates ability to quickly master, a variety of office software, including Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Outlook, and SharePoint)

DESIRED KNOWLEDGE, SKILLS & ABILITIES

• Sound written and verbal communication skills
• Excellent transcription and keyboarding skills
• Advanced formatting skills and experience with drafting preparation of memoranda, letters, and reports
• Basic mathematical skills
• Tech savvy with the ability to use multiple computer software (i.e., RiskMaster, File Trac)
• Ability to operate standard office equipment
• Detail-oriented, and the ability to research, investigate and problem solve
• Excellent customer service skills
• Effective time management and organization skills
• Trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct

WORKING CONDITIONS 

Work is conducted primarily in an indoor office environment with protection from weather conditions and with exposure to noise typical of an office or administrative setting.

PHYSICAL ACTIVITIES AND REQUIREMENTS

Lifting and carrying up to 15 lbs.; Significant sitting, some standing, walking, and bending; occasional kneeling, reaching, and stooping; handling office equipment; periodic driving may be required; visual acuity to prepare and read detailed hard copy and electronic documents; ability to speak and to hear the spoken word in normal face-to-face, web-based, and telephonic business communications.

The above is intended to describe this job's general requirements. It is not to be interpreted as a complete statement of duties, responsibilities, or physical requirements. This job description does not restrict our manager’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions and receive other benefits and privileges of employment in accordance with applicable law. 

Engle Martin is an Equal Employment Opportunity (EEO) employer.  We are committed to building, growing, and sustaining a diverse and equitable workforce while promoting Our Foundation and core values.  We embrace a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences.  We support, respect and value every individual’s unique opinion, beliefs, and abilities to better serve our clients, trading partners, workforce, and communities.