Claims Associate

Claims Associate
Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We’ve built multiple financial products that benefit both renters and property managers - and we’re just getting started. 
As a member of the Claims Operations team, your mission will be to deliver the best service possible in the role of claim intake, assignment and support. You’re a seasoned customer experience specialist who’s not afraid to get your hands dirty, working hard to support our in-house adjusters, partners, and policyholders.  Prior experience with data entry is very helpful to have!  You’re also interested in developing a deeper understanding of Jetty policies, and at a startup, you understand that a lot of pieces will continually shift and move to better serve our team, partners, and members. 
Role & Responsibilities
Data Entry:

• Surety bond and renter’s insurance claim intake
• Set up claims internally
• Identify and request missing documentation

Claims Customer Support:

• Document and distribute incoming claim file supports 
• Triage claim related tickets from our Service Operations team
• Respond to escalated claims inquiries via email and phone

Experience & Qualifications 

• 1-2 years of work experience
• Prior customer service experience a plus but not required
• Experience with Google Suite, Britecore, Zendesk, or Snapsheet is helpful but not required
• Strong attention to detail
• Problem-solving skills
• Vigilant at identifying red flags and escalating concerns
• Solution focused
• Reliable and consistent with the desire to provide an outstanding customer experience

About Jetty 
Jetty's integrated suite of products help property managers increase lease conversions, improve resident retention, reduce bad debt, and boost NOI. For renters, Jetty decreases the financial burden of moving into a new home and offers greater flexibility with how and when to pay rent.
Jetty has raised more than $70M from investors including Khosla Ventures, Ribbit Capital, Citi and Valar, and has a highly collaborative team working remotely around the country. To learn more about Jetty, visit jetty.com.
Jetty is firmly committed to building a team as diverse as our Members. We are proud to provide equal employment opportunities for all candidates regardless of race, ancestry, citizenship, sex, gender identity or expression, religion, sexual orientation, marital status, age, disability, or veteran status.
Benefits & Perks 

• Health, dental, and vision insurance through Aetna & MetLife
• 401(k) through Betterment
• Optional life and disability coverage, HSA & FSA
• 20 days of PTO + 12 holidays + “Jetty Winter Break”
• Generous parental leave policy
• Flexible work schedules to accommodate remote work 
• Stipends to cover WFH set-up, monthly childcare, and monthly phone/internet bill