Claims Executive

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role:

Claims Executive

A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained.

Key Responsibilities:

• Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and team objectives are achieved. As he job holder develops in experience, they will gradually develop responsibility for managing their own workload independently

• Manages assigned projects and contribute to other projects as the need arises

• Provides relevant management information to senior management

• Develops positive relationships with markets

• Negotiate with markets to achieve the best outcome for the client

• Maintains any ongoing delegated authority contracts appropriately and efficiently

• Create comprehensive claims documents.

• Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.

• Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.

• Keeps clients and insurers advised of developments relating to notifications and claims, liaising with third parties as vital.

• Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties advised throughout the process.

• Ensure up to date records are maintained at all times on the Group systems

• Interprets instructions and issues arising, and then implement actions according to policies and procedures

• Keep informed of all legal and regulatory developments relevant to the division/department

Skills & Attributes:

• Good understanding general principles of insurance.

• Good understanding of London market operations (Lloyds and company markets)

• Understanding of company objectives and how own role contributes to these.

• Good knowledge relating to claims-handling process.

• Understanding of broking and underwriting process.

• Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness

• Awareness of the regulatory environment and requirements.

• Good level of communication and interpersonal skills including, written, verbal and face to face

• Highly organised, with good planning skills.

• Able to work to flexibly to achieve tight deadlines/targets

• Able to build balanced relationships

• Able to be proactive and work on own initiative

• Resilient and calm under pressure.

• Good decision-making skills/analytical.

• Able to react to change positively and productively.

Qualifications

• Educated to A level standard – Grade A-C (or equivalent)

• Progression towards gaining professional qualifications is desired but not essential

Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

• An employee-ownership model

• Aligned external investors

• The trust and integrity born of friendship

• Expertise

• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent