Claims Intake Representative

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate's Guide .
Under limited supervision, receives, verifies and records incoming claim data.
JOB DESCRIPTION:
Essential Duties & Responsibilities

• Enters loss information into appropriate claims application.
• Reviews and evaluates the incoming loss documents for complete and accurate information.
• Receives first notice of loss, reviews and/or locates policies, validates coverage applied to claim to determine appropriate line of business and loss type.
• Remains externally focused when receiving claim reports and information inquiries from internal and external (insured, broker, vendor) business partners and researches, then provides response.
• Reviews applicable systems to determine presence of duplicate claims.
• Is accountable for validating and locating missing policy information prior to entering default information.
• Collaborates with adjusters in reviewing special handling instructions for claims routing.

Reporting Relationship

• Typically Supervisor or above

Skills, Knowledge and Abilities

• Strong typing (accuracy and speed) and data entry skills.
• Strong attention to detail.
• Good verbal and written communication skills.
• Good organizational and follow-up skills
• Good listening and customer service skills.
• Ability to receive and make phone calls in courteous approach and manner.
• Ability to work independently and to work effectively in a high volume environment.
• Ability to work with other teams in a call center environment.
• Knowledge of Microsoft Office Suite and other business related software.

Education and Experience

• High school diploma, GED, or equivalent experience.
• Typically a minimum six months to one year typing, data entry, or call center experience preferred.

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .