Claims Manager

About the role

The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. As a team Claims is about finding ways to help our consumers find a solution to cyber risk. As we continue to expand we are seeking an experienced claims professional to join our cyber claims team and lend a hand in handling intricate primary Cyber Tech and Media policies. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors namely -  breach coaches defense counsel and coverage counsel for Coalition and its partner carriers.

Responsibilities

• Handle claims from FNOL to close: Including initial call the coordination with breach counsel forensic investigators and other vendors

• Evaluate full pending of claims in affiliation with  posting and recommending accurate reserves

• Handle litigation and third party liability claims arising from security failures or data breaches and claims involving media privacy and tech E&O liability; this will include full evaluation of liability recommendation of actions to litigation counsel and carrier partners reserving recommendation and reasoning and alternative dispute resolution

• Excellent and regular accurate file documentation/information in our claims system

• Assess liability and damage data in complex claims while maintaining appropriate documentation for compliance purposes

• Identify and evaluate  insurance coverage issues (third and first party)

• Intelligently guide review and track third-party vendors and service providers

• Maintain and develop relationships with brokers and various positions within an insured's business including: risk managers general counsel and a variety of vendors

• Identify settlement opportunities to maximize impact

• Collaborate in the defense and resolution of claims

• Provide data and reason-based informational assistance to underwriters

• Provide assistance to business development partners with regard to marketing including providing educational opportunities internally and externally

• Handle intake of new cyber breach claims as part of Coalition’s breach hotline including guiding insureds and brokers through next steps during high-stress situations; and

• Liaise with partner carriers on a daily basis

Skills and Qualifications

• 2+ years of experience handling cyber tech and/or media claims is required

• Must hold independent adjuster licenses to adjust cyber claims in the state you are domiciled. Other states are a plus

• Demonstrated experience to work as part of a team interact with others meet goals and successfully perform in a changing work environment

• Excellent communication and interactive experience

• Team-oriented with aptitude to excel in a collegial environment but work proactively

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $90000/year in our lowest geographic market up to $130000/year in our highest geographic market. Consistent with applicable laws an employee's pay within this range is based on a number of factors which include but are not limited to relevant education skills job-related knowledge qualifications work experience credentials and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition Inc. reserves the right to modify this range as needed.

Perks

• 100% medical dental and vision coverage

• Flexible PTO policy

• Annual home office stipend and WeWork access

• Mental & physical health wellness programs (One Medical Headspace Gympass and more)!

• Competitive compensation and opportunity for advancement