Claims Processor (Korean Speaking)

The Role: 

Join our team as a Claims Processor and play a vital role in providing an exceptional member experience! In this role, you will review and evaluate out-of-pocket expenses submitted by our members, including expenses made with their Carrot Card. Working closely with our Reimbursements and Care Navigation teams, you will ensure that claims are processed accurately and efficiently. To excel in this role, you should be detail-oriented, possess excellent communication skills, as well as be fluent in Korean, and comfortable working during the hours (2am-11am PST).

The Team: 

Join our Payments team at Carrot Fertility and make a meaningful impact on our members’ fertility journeys! As a team member, you will work closely with insurance payers to ensure that payment for applicable care is coordinated accurately and efficiently. You will also be a part of our larger Member Success team, collaborating with colleagues from diverse backgrounds to provide exceptional support to our members. With our fully distributed team across the entire US, you’ll have the opportunity to work closely with colleagues from different regions and better serve our members

Minimum Qualifications: 

• 1-3 years of relevant work experience including claims submission/processing experience
• Highly detail-oriented and organized
• Structured thinker and love checking things off your to-do list
• Excellent verbal and written communication skills
• Problem-solving skills to analyze, troubleshoot and resolve issues
• An innovative spirit to push the boundaries
  
• Bilingual in Korean

Preferred Qualifications: 

• Strong Interpersonal Skills
• Ability to thrive in a fast-paced, results-oriented environment
• Solve problems creatively and think on your feet 
• Ability to lean in to changing priorities and processes
• Track claims and denials through the entire lifecycle
• Identify gaps in claims and reach out to providers for missing information
• Help members troubleshoot issues involving claims or eligibility

Compensation:

Carrot offers a holistic, total rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, paid time off, sick time, parental leave, family-forming assistance, and a competitive compensation package. The base salary for this non-exempt position starts at 72,000 - 75,000 per year. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Paid overtime may be required during peak periods.