Claims Quality Assurance Analyst

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

• Forbes' America's Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking to add a Quality Assurance Analyst to our growing Claims team! As a Quality Assurance Analyst, you will have the opportunity to work with our Claims and compliance teams to continuously improve and enhance effectiveness of claim handling in accordance with Kin’s claims handling best practices and regulatory requirements.

Here, you will play a crucial role in helping our team by conducting holistic claims file reviews. Additionally, you will orchestrate calibration meetings to ensure consistency amongst the leaders, while monitoring audits, metrics, performance, and beyond.

A day in the life could include: 

• Reviewing closed file audits for set standards of work on procedures, payments, compliance, etc.

• Leading meetings to calibrate with leaders on audits to ensure understanding of process & procedures

• Grading audits for quality used in OKR and performance metric standards, alongside identifying and reporting any inconsistencies in audits

• Using and developing data to proactively identify potential quality issues and opportunities

• Identifying quality and compliance trends, working with stakeholders including leadership, Training, & Business Process to streamline and gain efficiency and consistent handling

• Focusing audits as needed on a broader scale (department wide) or individual scale (performance management assistance with claims units) as requested by leadership

• Serving as a departmental subject matter expert in area of expertise, specifically claims handling, estimating and compliance, and as such consults with peers, researches complex issues, and provides training and coaching as needed     

• Monitoring claim unit metrics and performance and is able to identify trends and directs the remediation of unit deficiencies

• Appropriately applying knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines

• Creating reporting outlines for management, outside parties, and assisting with SOPs and quality documents

• Responsible for reviewing estimates, claim settlements, and coverage analysis/determinations for efficiency and accuracy

• Participating in monthly discussions with the Compliance Department regarding best practices and compliance in all current states

I’ve got the skills… but do I have the necessary ones?

• 5+ years of claims handling experience (specifically within homeowners Insurance)

• 2+ years of claims leadership experience or claims quality assurance experience

• Xactimate and Xactanalysis experience strongly preferred

• Extensive knowledge of claim handling processes and best practices

• Strong expertise in estimating and understanding the relationship between estimating guidelines and compliance requirements

• Ability to monitor and report on vendors and outside parties through specific reviews and presentations.

• Skilled in Excel/Google Sheets and data creation, manipulation, and analysis

• Outstanding technical acumen with knowledge of how to monitor and test compliance controls

• Comfortable working with and providing feedback and insight to managers, peers, attorneys, leaders, and adjusters

• Must have the ability to analyze facts and make decisions, self starter, and excellent written and oral communication skills at all levels.  

Oh, and don’t worry, we’ve got you covered!

• Medical, Dental and Vision Insurance

• Remote Work and flexible work hours

• Flexible PTO policy

• Generous equity package

• 401K with company match

• Parental Leave

• Continuing education and professional development

• Disability and Life Insurance

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.