Claims Representative (Auto Liability)

About the role.

The Claims Representative is a key member of the claims team reporting to the Claims Representative Casualty Manager. The primary goal of this position is to deliver flawless service to our members and independent agency partners. This person will handle first and third-party claims in a quality manner and meet our high standards of accuracy, efficiency, quality customer service, and regulatory compliance. 

What you’ll do.  

• Resolving claims and responding to inquiries involving members, agents, vendors (independent adjusters/appraisers, salvage, roadside assistance, and rental car agencies).  

• Handling 1st & 3rd party auto physical damage claims (including total losses) and non-injury auto losses of disputed liability 

• Making appropriate coverage determinations, reserving and resolving claims within prescribed authority levels, and handling status updates with agents and members, all with a focus on timeliness and service. 

• Appropriately manage vendor activities. 

• Processing transactions in the claim and policy administration system; inputting claim data for reporting purposes. 

What we’re looking for.  

• You have 2+ years of liability claims experience in P&C Insurance. 

• You are experienced in handling auto physical damage claims, ideally including total loss. 

• You have prior experience in a fast-paced environment, where multitasking and organizational skills were required. 

• You have a working knowledge of Excel, word, and email applications. 

• Experience in high-net-worth insurance is a plus. 

• You have a Bachelor’s degree (preferred). 

• Your interpersonal, listening, written, and oral communication skills are excellent. 

• You are highly detailed and organized, capable of prioritizing multiple tasks and assuring consistently high levels of accuracy. 

• You have the ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility. 

• You are an agile learner who can quickly absorb information and apply it to current business situations. 

The base salary for this role can range from $65K - $80K, based on a full-time work schedule. An individual’s ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience.

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