Claims Representative - Roamly

About the Roamly team

At Outdoorsy/Roamly, we believe that you don’t need a journalist (Apple Watch or Ralph Waldo Emerson) to tell you that “spending time in nature makes you happier, less stressed, healthier, and even slows down the aging of your brain.” You know what else slows down the aging of your brain? S’mores. Next to an open fire. With your dog, your kids, your partner, or your BFFs close by.

We are the leading global RV rental platform (and one of Forbes Best Startup Employers for 2022) BUT our “product” is what happens to you when you step outside. We host a growing marketplace that connects hundreds of thousands of guests to millions of days in front of fire pits, beside alpine lakes, in national parks and at family reunions or music festivals. We are proud to be doing this in partnership with 1000s of passionate RV owners and entrepreneurs who we also support with leading insurtech and fintech product offerings.

We are on a mission to ‘restore our relationship with the outdoors’ and we’re growing globally to provide more access to more people. We are also collaborating with our partners at ‘Collective Retreats’ to provide innovative ways for everyone to ‘Bring The Outside in’. If you’re passionate about sharing the benefit of time spent outdoors with others, join us!

About the Role

Our claims organization is focused on resolving claims as quickly as possible with technology first and data driven analytics, all while improving/eliminating traditional claims efficiencies We’re looking for a Claims Representative who’s passionate about helping customers in need. As a claims representative at Roamly you will help create fiercely loyal customers when it matters most and demonstrates both technical proficiency along with the aptitude to handle personal/commercial claims, help drive processes, and maintain a high level of quality. If you’re tired of the status quo and want to be part of a forward-thinking claims organization on the cutting edge of technology, we want to speak with you!

We're passionate about our customers, collaborative consumption, community, and entrepreneurship. We've been motivated by our values from day one: we always put the customer ahead of ourselves. We like winning. We make long-term progress in the world and repay our gratitude in every community interaction.

The ideal candidate will understand that Roamly is building to achieve the unthinkable and will need to utilize their technical and operational claims knowledge in order to support the needs of the Roamly Claims Team.

Your work at Roamly:

• Investigate, evaluate, and negotiate recreation vehicle damage claims to reach a fair and equitable settlement for involved parties
• Interpret policy contacts and identify how coverage applies to a particular loss
• Accurately document files to include all key claims activities
• Work with external partners to ensure our customers receive a high level of efficient and effective service
• Process and index all claims related documents
• Assist the claims department with the handling of total loss vehicles. This will include monitoring salvage vehicles, obtaining all necessary forms, paying salvage invoices and processing proceeds.
• Review new claims and guide customers with end to end claims resolution
• Ability to obtain appropriate insurance licenses
• Other duties as assigned

Requirements

What you will bring to the table:

• 3 years of specialty vehicle claim handling experience ( Commercial and/or Personal)
• Demonstrated ability to manage relationships with both internal and external customers
• Excellent verbal and written communication skills
• Self-managed, highly motivated, and confident
• Able to work well under deadlines in a high-paced, changing environment
• Strong analytical and problem-solving skills
• Effective team player
• Detail oriented
• Proficient in basic computer skills
  

What we'd like too see:

• CA adjusting license
• 1st and 3rd party injury experience

Benefits

Benefits & Perks:

• Opportunity to help build company from early stage
• Competitive salary
• Equity in one of the world's fastest growing companies
• Comprehensive health and welfare benefits
• 401(k) Match
• Flexible PTO
• Annual RV rentals - we believe in balance and taking the time to nourish mind, body, and soul
  Salary:
  
  $61,200.00 - $85,000.00 DOE
  
  The expected compensation range for this position is displayed in accordance with potentially applicable laws. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, prior work experience, and geographic work location. The total annual compensation package may consist of a base salary and bonus dependent upon position.It is the policy of Outdoorsy Holdings, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.