Claims Resolution Adjuster

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Claims Resolution Adjuster in the United States.

This role is centered on managing end-to-end automobile casualty claims in a fully remote environment, combining investigation, customer support, and negotiation responsibilities. The Claims Resolution Adjuster plays a key part in assessing liability, coverage, and damages while ensuring fair and timely claim settlements. Acting as both a trusted advisor and skilled negotiator, the role requires frequent interaction with customers, vendors, and third parties across multiple communication channels. It is a fast-paced position that blends analytical thinking with empathy and strong communication skills. You will work within a structured yet dynamic claims environment supported by modern digital tools. The impact of this role is direct and meaningful, helping customers navigate difficult situations with clarity and confidence.

• Investigate automobile casualty claims involving single or multiple vehicles, analyzing liability, coverage, and damages to determine fair and accurate claim outcomes.
• Communicate with customers, claimants, vendors, and third parties through phone, email, and digital channels to provide updates and guide them through the claims process.
• Evaluate and negotiate settlements using established guidelines, balancing customer needs with organizational standards and regulatory requirements.
• Document all claim activities accurately and timely in internal systems to ensure compliance, traceability, and financial protection.
• Apply policy interpretation and investigative techniques to assess coverage validity and resolve complex claim scenarios.
• Utilize digital tools, estimate platforms, and claims systems to support efficient decision-making and case resolution.

Requirements:

• 2+ years of experience in claims adjusting, particularly involving liability determination, coverage evaluation, and property damage assessments.
• Strong background in claims investigation, negotiation, and resolution of casualty or automobile-related claims.
• Excellent communication skills, especially over the phone, with the ability to build rapport and explain complex information clearly.
• Strong critical thinking and problem-solving abilities to manage complex, fast-moving claim situations effectively.
• Familiarity with insurance policies, claims systems, and structured claim handling methodologies.
• Ability to work independently in a remote environment while managing time, priorities, and documentation with accuracy.
• Licensing requirements may apply depending on jurisdiction, with willingness to obtain necessary adjuster licenses within required timelines.

Benefits:

• Competitive annual salary ranging from $50,000 to $75,050, based on experience and qualifications.
• Performance-based compensation structure with potential eligibility for a sign-on bonus (for licensed candidates).
• Full benefits package from day one, including medical, dental, vision, life insurance, and disability coverage.
• Retirement savings options such as 401(k) and pension plans, plus additional financial wellness programs.
• Paid time off, flexible scheduling options, and support for work-life balance.
• Remote-first role with provided equipment (laptop, monitors, headset, peripherals) and monthly internet reimbursement.
• Training, onboarding support, and ongoing development opportunities to support career progression in claims.