Claims Specialist

Description

What will you be doing?

The Claims Specialist will work as part of the Issue Resolution Team. As the Claims Specialist, you will be responsible for investigating and resolving cargo claims and negotiating settlements and claim resolutions. You will be professional, highly analytical, and familiar with the federal rules and regulations governing the transportation industry.

Main Responsibilities:

• Enter and track claims in the TMS system
• Analyze data to determine claim's validity
• Notify involved parties of claim filings and/or rejected claims
• Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution
• Evaluate independent reports, including video, written incident reports, valuation estimates, etc. in claim resolution
• Negotiate and determine timely settlements and claim resolutions, process payment requests, and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel
• Escalate and collaborate with the Claims Lead, Legal Counsel, and external adjusters as needed
• Collaborate cross-functionally with internal carrier sales and customer operations teams

Requirements

What we're looking for:

• Minimum 6 months of freight and/or insurance claims experience preferred
• Familiarity with claims software preferred
• Prior experience negotiating or mediating payment disputes preferred
• Ability to learn, understand and apply knowledge of DOT and other federal regulations applicable to the transportation industry
• Excellent written and oral communication skills
• Ability to prepare reports and interpret complex material, statistical data, and results to management
• Capable of managing multiple priorities while working in a fast-paced, collaborative, and results driven environment
• Flexible and able to adapt to change with new systems and methods
• Proficient in basic computer skills, including Microsoft Office (Outlook, Word, Excel)

Why MoLo?

• Casual and fun start-up culture focused on teamwork
• Transparent leadership with access to the executive team
• Extensive industry training program
• Innovative career development program with unlimited access to LinkedIn Learning
• Competitive salary with quarterly bonus opportunity
• Opportunity for growth and internal advancement opportunities
• Employee resource groups: DE&I, Women of MoLo, Philanthropy, and Professional Development
• Comprehensive benefits package including, but not limited to, medical, dental, vision, life insurance, paid time off, paid parental leave, 401K with company match, student loan assistance, gym discount, pet insurance

About Us

Driven by passion. Driven to deliver. Driven for better. What drives you?

We are an innovative start-up, making a name for ourselves in logistics. We pride ourselves on being transparent, collaborative, and strategic. Investing in our customers, carriers, and employees is what differentiates us from the competition. We connect shippers who need to move their goods and the truck drivers that have capacity to haul those goods. We are at the core of the economy, moving hundreds of truckloads across North America every day. Founded in 2017 with just three employees, MoLo boasts over 400 employees four years later. We are located in the West Loop of Chicago and the heart of downtown Nashville. MoLo has an appetite for growth, relentless commitment to customer service, and an inclusive work culture. Discover something different. Find your future at MoLo today.

We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc. We welcome people of all identities to apply!