Claims Technician

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate's Guide .
JOB DESCRIPTION:
Under general supervision, the Claims Technician performs standard duties in assisting claim professionals by utilizing routine claim handling support procedures, including file documentation, document collecting, bill paying, file monitoring and file closing. Collaboratively works with claim professionals, claim management and other internal and external business partners to produce desired results.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
• Performs routine processing of various claim handling support tasks as directed by claim professionals and/or claim management.
• Monitors claims for activity and status, requests and obtains file documentation, documents activity in claim notes.
• Verifies and updates file coding, identifies and labels file documents, and prepares files for closing.
• Within designated authority, reviews routine claims utilizing preset procedures to assist in closing matters
• On a limited basis, collaborates with insureds, claimants, and internal/external partners on routine matters.
• Follows preset procedures and with appropriate authority, gathers file closing documents and issues final payments.
• Obtains backup documentation as necessary to substantiate claims.
• Maintains files and may prepare standard statistical reports as requested.
• May provide assistance and/or training to other Claims Technicians.
• May assist in special project work.
May perform additional duties as assigned.
Reporting Relationship
Typically Supervisor or Manager
Skills, Knowledge & Abilities
• Knowledge of claims handling procedures and documentation.
• Knowledge of applicable insurance products.
• Excellent interpersonal, communication, and customer service skills.
• Demonstrated ability to work at high levels of productivity and quality.
• Ability to work independently on multiple tasks.
• Detail-oriented.
• Knowledge of Microsoft Office Suite, Excel, Outlook as well as other business-related software.
• Is externally focused.
Education & Experience
• High school diploma, GED or equivalent experience.Bachelor's Degree preferred.
• Typically a minimum three years of insurance or claims related experience.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .