Claims Training Specialist

Job Description:

The Claims Training Specialist is responsible for working directly with the Claims Leadership on all aspects of Claims employee onboarding and continued training. The specialist will design, develop, and deliver high-quality onboarding schedule, training materials, ongoing training and development programs, and will work with compliance to ensure all leaders and staff complete all required training.

Essential Duties and Responsibilities:

• Assist with new hire and ongoing training via classroom and on-the-job instruction, incorporating a variety of presentation methods and applications
• Assist with the design of training modules and help determine appropriate delivery methods such as individual training, group instruction, lectures or demonstrations
• Assist with developing and actively manage training curriculum, job aids, and online knowledge base that is clear, concise and accurate
• Partners with Department leaders to assess training needs, identify and close knowledge/performance gaps, and implement performance improvement plans for new and existing employees
• Provides evaluation of trainees to the Department leaders to measure progress and confirm effectiveness of training
• Assist in quality monitoring or quality audit processes
• Prepare Negotiation training and continued on-the-job live assistance for the the organization
• Assist with Continuing Education for the Personal Lines Department to ensure licensing compliance
• Partner with compliance for all Jurisdictions to annually update State Specific Training materials
• Partner with Medicare Vendor liaisons to properly train the Department and assisting with compliance
• Will be the department liaison for all vendor access for training
• Other ad hoc training or quality projects, as assigned

Education, Experience, Knowledge and Skills: 

• High school diploma required, college courses in education preferred

• 2+ years of Claims Handling

• Previous adult or corporate training experience preferred

• Detail oriented, professional attitude, reliable

• Strong problem solving, research and resolution skills, and multi-tasking

• Possess strong organizational, time management, and idea selling/persuasion skills

• Ability to work independently and in a fast-paced and high volume environment

• Excellent oral, written and interpersonal communication skills including classroom facilitation and distance learning presentation skills

• Ability to handle confidential information in a discreet and professional manner

• Advanced Microsoft Office Skills

• Possess the skill and ability to operate and provide user instruction on Microsoft Office Suite products.

• Experience and proficiency with web conferencing tools preferred

Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.