Cleared Cloud Support Engineer

GA-CCRi maintains and deploys production systems for users across the Intelligence Community, Department of Defense, and commercial industry. We build and develop best-in-class all domain and globally focused situational awareness capabilities that process petabytes of data from numerous streaming data sources in near real time. Our systems apply state-of-the-art algorithms and machine learning techniques to extract features and fuse data from multiple phenomenologies to form a rich live view of objects in the sky, on the sea, and on the ground. These analytics are designed to determine not just where something is, but what it is, where it's been and what it's doing. All of this "data to knowledge" is made available to end users in our own browser-based application for visualization, analysis, and understanding. We always want to do more, and that's where you come in!

CCRi is looking for a Cloud Support Engineer with a mix of customer support, deployment and development experience. CCRi provides a fun and challenging work environment, competitive pay, generous retirement, and a very flexible vacation policy. If you meet any of the qualifications below, we encourage you to get in touch.

This is a customer-facing and high impact role. The Cloud Support Engineer is responsible for the total life-cycle of deploying cloud infrastructure used in CCRi's technology platform. During the design phase of deployment, you'll collaborate with the customer and CCRi project team to establish requirements and customization/configuration needed. Next during the implementation phase, you'll work within one of CCRi's supported cloud environments to stand up and configure components and software. Lastly, you'll guide team processes and expertise to ensure that the platform meets contractual levels of availability and functionality by monitoring day to day operations. Ideally you've had experience working with production systems, been part of a support team, or both.

The Cloud Support Engineer owns successful deployment of each project and keeps our customers excited to collaborate with us through enabling reliable, production systems.

Locations available in Charlottesville, VA and Chantilly, VA

Duties and Responsibilities

• Under general direction, this position is responsible for the design and implementation of secure automation solutions for development, testing, and production environments.
• Builds and deploys automation, monitoring, and analysis solutions.
• Manages continuous integration and delivery pipeline to maximize efficiency.
• Implements industry best practices for system hardening and configuration management.
• Develops and maintains solutions for operational administration, system/data backup, disaster recovery, and security/performance monitoring.
• Continuously evaluates existing systems with industry standards, and make recommendations for improvement.
• Builds and maintains tools, solutions and microservices associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors.
• Tests system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed.
• Manages code deployments, fixes, updates and related processes.
• Works with open-source technologies as needed.
• Works with CI and CD tools, and source control such as GIT and SVN.
• Offers technical support where needed, developing software for our back-end systems.
• Stays current with industry trends and source new ways for our business to improve.
• Working with the Program Manager, Project Technical Lead and the Customer, create technical plans for new deployments. Collaborate on requirements, implementation details including sizing of the resources, verification & validation.
• Verify, validate and document the deployments for ongoing production use
• Plan and execute maintenance and upgrade tasks
• Support the deployments including monitoring and providing answers to customer inquiries
• Participate in an on-call rotation for supporting the systems during work and weekend hours
• Work 100% onsite at our Charlottesville (or Chantilly) facilities.

Requirements

• Typically requires a Bachelor's or Master's degree in Computer Science, Engineering, or related field and five years of related experience.
• Understanding of system administration in various OS environments.

• Strong knowledge of configuration management tools

• Proficiency in scripting languages including Bash, Python, and JavaScript.

• Strong communication and documentation skills.

• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail.

• Excellent judgment, analytical thinking, and problem-solving skills.

• Full understanding of software development lifecycle best practices.

• Self-motivated individual that possesses excellent time management and organizational skills.

• Strong Customer Advocacy skills / Passion for the Customer
• Strong understanding and experience with at least one cloud environment such as Amazon Web Services (Preferred), Google Cloud and/or Microsoft Azure
• Experience with software development life-cycles and best practices
• Strong troubleshooting skills to logically go about solving problems
• Collaborative, willing to work with remote team members

Desired Qualifications and Experience

An ideal candidate will have additional specific experience with many of the following:

• Containers and container orchestration (docker, kubernetes, helm, istio, rancher)
• CI/CD, GitOps
• Provisioning (CloudFormation, Terraform) and configuration management (Puppet) tools
• Security & networking - cloud security, IAM, ABAC, SSO, Okta, Keycloak, A&A
• Scripting / coding with Python, Java/Scala, Bash
• Databases (Postgres, MySQL)
• Support or operations engineering roles

Travel Percentage Required

None

Relocation Assistance Provided

Yes

US Citizenship Required?

Yes

Clearance Required?

Yes, Top Secret security clearance with SCI eligibility and CI poly required.

Benefits

• Casual Work Environment
• Intellectually Challenging Work
• Health Insurance including FSA, HSA and Tricare Supplement options
• Short/Long Term Disability Insurance
• Generous Defined Retirement Benefit, including both a 401K match and pension plan.
• Very Flexible Vacation Policy

The job description above is not intended to be comprehensive list. Responsibilities, activities, duties, and/or tasks may change or be assigned at any time.

CCRi is committed to a diverse and inclusive workforce because we know that our differences benefit our employees, our customers, and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, sex, sexual orientation, gender identity, national origin, status as a an individual with a disability, status as a protected veteran, or any other applicable legally protected characteristics.