Clearinghouse Enrollment Account Representative (Hybrid in Duluth, GA)

Who We Are:

With a legacy spanning over 20 years, Integrated Practice Solutions is the market leader in practice management software for chiropractic (ChiroTouch, ACOM Health), optometry (RevolutionEHR), and therapy practices (ClinicSource) across the United States. We are a growing and profitable, privately funded organization who stays ahead of the pack by constantly innovating, growing, and developing new products and services that serve the health and wellness profession. Our software helps practitioners create a positive in-clinic experience for patients, from scheduling to treatment to payment and insurance processing. Our vision – to be the most loved, most essential software and service provider for every practice – is not just words. These words reflect who we are as a company, and who we are as people. 

RCM Department Overview: The Revenue Cycle Management (RCM) department helps doctors get paid for their services. From clearinghouse enrollments to patient accounts, to insurance claims, our RCM team members help practices grow and succeed financially.

Your Career Opportunity: The ProClear Account Representative role exists to assist new clients with implementation of our integrated clearinghouse services. This role creates revenue opportunities for the company by providing the clients with integrated options that allows a more seamless billing process and could save them time and positively impact their revenue stream. The overall objective of this role is to assist the client with tasks required for implementation, notify them of next steps, and address any questions or concerns that may arise during the process.

Your Areas of Accountability:

• Clearly communicate enrollment/implementation process while setting the right expectations for clients.
• Update and assist clients transitioning through implementation stages.
• Follow up regularly via phone and email for clients idling in stages.
• Ensure clients are utilizing services.
• Properly document and follow department processes in systems such as Salesforce and Clearinghouse portals.

Competencies for Success:

• Procedure driven, administratively oriented
• Computer savvy and comfortable learning new programs
• Friendly and outgoing with a positive outlook
• Pleasant phone etiquette with strong communication skills
• Attention to detail required
• Chiropractic experience and/or insurance administrative duties a plus

At Integrated Practice Solutions, we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $31,150-$64,650 for this position.

Integrated Practice Solutions is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.