Client Access Sr. Specialist

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:
This role assists with direction of activities of an Authorization & Eligibility team, resolves moderately complex problems and is accountable for the accuracy and timeliness of data generated by this function. Primary responsibilities include overseeing respective responsibilities of applicable RCM functions. Will assist in mentoring, coaching and training of staff. This position is considered a Remote Role but prefer for someone who lives in the state of IL. 

As a key member of the team:

• You are flexible and can embrace change
• You value progress over perfection
• You care about your work, the team you’re on, and the people we are helping
• You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
• You say what needs to be said, while considering how it’ll affect culture and output
• Hold others to a high standard

Supervisory Responsibilities:

• Participate in the mentoring, coaching and training of staff to achieve highest level of competency of staff.
• First escalation point for RCM Specialist

Duties and Responsibilities:

• Ensure that client data is accurately entered into the system
• Complete tasks in accordance with payor requirements and agency policy
• Supervise processes by maintaining complete and accurate records
• Communicate with the state and managed care organizations for resolution of issues, if needed
• Make decisions and solve problems - analyzing information and evaluating results to choose the best solution.
• Administer, company and departmental policies and procedures and take appropriate actions
• Manage day to day issues and problems, escalating in a timely manner as necessary
• Assist in monitoring reporting tools to track key performance indicators. Reports results, trends and potential issues to RCM Supervisor/Manager
• Responsible for mentoring, coaching, training new and current employees to perform task and responsibilities more effectively and efficiently.
• Recommend policy and procedure changes after assessing and solving issues/concerns.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Self-motivated; reliable; strong attention to details
• Strong communication skills, oral and written.
• Excellent interpersonal skills; Demonstrates excellent communication and customer service skills under duress and in a fast pace; ability to function as a positive team member.
• Intermediate to advanced skills with Microsoft Office Suite, especially Excel.

#LI-LT1