Client Account Executive

About This Role

Passionate about your field? Looking for a work environment where you can meet challenges, innovate, use state-of-the-art tools, and collaborate with experts from various sectors? Want to join a world‑class company and industry leader and be proud to contribute to our projects and mission? Come join our team and share your passion with us!

At CAE, our teams are committed to staying innovative and on the leading edge. It is therefore essential to keep improving all the tools and software we have developed. That’s why we need your expertise and passion to complete our team!

The role we are offering you:

The Client Account Owner (CAO) role will center around customer success and sales execution for a defined set of training platforms. Position is assigned our highest revenue clients (>$1MM annual), VVIP clients, and significant mixed fleet clients. Will be the main point of contact for any customer service requests. The CAO's focus will be to quickly respond to customer requests via phone and email to accurately book their training while updating the CRM database. They will coordinate with both training services and sales to provide an ideal training experience by acting as an internal champion for the client and a subject matter expert for their respective platform. Position will work with RSMs on facility visits, customer location account reviews, and client entertainment/business meetings.

The ideal candidate will be customer focused, detail and process oriented, highly organized, able to thrive in a dynamic time sensitive environment, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.

•  Accountable for all revenue bookings within their assigned platforms. Owns the client's experience and acts as a link between Sales, Operations, Customer Service, Regulatory, Records, and Inside Sales. Responsible for quickly responding to requests to book revenue within the platform with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes, questions or concerns.
•  Support sales activities in defined platforms by working closely with Sales Management and Customer Senior Management as a subject matter expert on their assigned platforms. Provides guidance on suggested courses, training availability, and platform specific knowledge.
•  Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.
•  The incumbent in this position frequently communicates to resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.
•  Ensure all reporting, Booking, and CRM entry is done accurately and on time

Our ideal candidate has:

•  Bachelor's Degree Preferred
•  2-5 years job-related experience
•  Ability to travel to customer locations 25% of the year
•  Knowledge of FAR Part 91 and 135 preferred
•  Ability to work in a fast pace and diverse environment
•  Strong interpersonal and communication skills
•  Customer service oriented
•  Business Aviation Industry knowledge is an asset
•  Familiarity with sales process is an asset
•  Strong organization and multi-prioritizing task skills
•  Solid negotiation skills
•  Experience with corporate flight departments and/or charter operators preferred

#L-MS1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at [email protected].