Client Account Manager

Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversee the workload of the team.
• Assist in the development and implementation of new on-going procedures and features to enhance the workflow of the department.
• Facilitate and support the transformation of the billing and collections department.
• Collaborate with the other finance department managers to support overall department goals and objectives.
• Work with each direct report to establish goals and objectives for each year while monitoring and advising on the progress to enhance the professional development of employees.
• Support finance management with special projects and workflow process improvements.
• All members of the firm are encouraged to participate in our Global Citizenship program.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Assist with the recruiting of prospective Client Account Specialist candidates.
• Coordinate the training and orienting of all Client Account Specialist new hires on the department's policies, procedures, and software.
• Monitor and evaluate the performance of personnel and take disciplinary action when necessary.

BILLING AND COLLECTION RESPONSIBILITIES

• Monitor daily activities of the billing and collection department to ensure productivity.
• Manage and assist in the ebilling process by ensuring staff communicates with e-vendors regarding invoice file errors, investigate and resolve rejected invoices.
• Meet with finance management and partners to discuss billing, outstanding account receivables, and unbilled balances.
• Enforce client billing guidelines as required by the firm.
• Monitor the status of all assigned bills and ensure that Matter Supervising Partners (MSP) turn billing in on a timely basis. Communicate with attorneys and assistants via email and phone to acquire any incomplete information.
• Ensure the team is current with billing policies, procedures, and training.

QUALIFICATIONS

EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE

• Must have a minimum of 5 years of legal billing experience.
• Must be flexible and able to meet deadlines.
• College degree preferred.

REQUIRED SKILLS

• Must be detail oriented and have strong communication skills, both oral and written.
• Must be able to communicate effectively with lawyers and business services staff.

HOURS

Core hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with additional hours as required. Schedule flexibility to complete assignments will be required - including weekends. Very limited time off in December or January, except Firm holidays.

This job description sets forth the authorities and responsibilities of this position and may be changed from time to time as shall be determined.

Hogan Lovells is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by law.

Hogan Lovells is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information or protected Veteran status.