Client Account Manager

The Account Manager will provide account management services to a named list of important rightsholders. The position will interact externally with multiple levels (including senior management contacts) within the specified Rightsholder organizations to ensure continuing client satisfaction, identify and nurture leads, introduce and grow revenue opportunities and operational efficiencies. The position will also interact internally with an extensive range of CCC colleagues as the account expert and internal leader of the accounts.

What you will be doing:

• Provides ongoing direction and support as Account Manager to a defined list of Rightsholder Accounts ensuring that the relationship and revenue needs of both CCC and the rightsholders are achieved
• Creates and delivers periodic account reviews to multiple levels within the publishing house
• Helps inform and educate the rightsholders on the ways CCC creates value for the account and the wider industry
• Meets assigned targets for Revenue, Inventory and other business objectives as defined by the Executive Director
• Evaluates, clarifies, and validates rightsholder needs on an ongoing basis
• Actively extends the network with identified personas within the assigned client base
• Is dedicated to meeting the expectations and requirements of internal and external stakeholders leading to high customer satisfaction ratings (for example in the annual satisfaction survey)
• Internally aligns, manages, and streamlines CCC's output to the designated rightsholders
• Working with Executive Director, Rightsholder and International Relations, creates and maintains Key Account Plans
• Generates sales leads for CCC services and drives revenue and operational efficiencies where applicable

What you'll need :

• Bachelor's degree required
• 2+ years account management experience
• Publishing industry experience preferred
• Skilled at building relationships and able to interact with all levels of an organization in and outside of the US
• Excellent verbal and written communication skills
• Confident and experienced in the use of a range of software tools (e.g., MS Office, Salesforce, etc.)
• Must be able to travel occasionally and independently and be able to represent the company externally
• Project management experience desirable

Success Competencies:

• Excellent interpersonal and networking skills
• Relationship and Account Management
• Business development interest and capabilities
• Customer Orientation - Gains insight into customer needs and maintains effective customer relationships
• Performs at a high level independently while working effectively as part of a close-knit team
• Self-motivated and well organized with the ability to problem solve, multitask, and prioritize to meet measurable objectives
• Effective project management skills

Compensation range: 70k to 100k USD

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.

Other compensation: Incentive compensation, 4% 401k match + 2% company contribution, company-funded vision plan, three weeks' vacation plus one week of personal time off

A bit about us:

CCC advances copyright, accelerates knowledge, and powers innovation.

Our employees partner with customers to create solutions together, removing friction from the market and making complicated things simple. We help organizations integrate, access, and share information through licensing, content, software, and professional services.

CCC received the 2023 Top Workplaces USA National award, where we were recognized for the second year in a row as an organization that has built a great workplace culture. CCC was also named a Top Place to Work AND a Top Women-Led Business in Massachusetts by the Boston Globe. We also earned national recognition with several Top Workplaces Cultural Excellence awards for employee appreciation, employee well-being, professional development, being women-led, compensation & benefits, leadership, and work-life flexibility.

CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. CCC understands that diversity and inclusion among our teammates is critical to our success as a global company.

If you need accommodation for any part of the employment process because of disability, please phone Human Resources in USA at t +1 978 750 8400 or outside US at +34 653311670 to let us know the nature of your request.