Client Account Manager- APEA

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1500 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S.

Ascend Learning's Nursing Segment is fueled by a commitment to excellence in nursing education. Our nursing brands - ATI, APEA, and NursingCE - offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education programs and professionals with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data - including more than 12 million proctored assessments - that detail student learning and performance. The result is customers who are confident in the advice and guidance we provide with our quality-focused assessments and positive outcomes.

We're now hiring for a Client Account Manager for the APEA University team. This position is responsible for B2B client management and sales support. This role is also responsible for increasing sales efficiency and effectiveness, improving business processes and deal consistency, and standardizing terms of deals while enforcing minimum contracting standards. In addition, this individual works directly with our billing department to process sales orders and returns. Candidates will work from a remote location or from our Leawood, KS office location.

Job Overview

Responsibilities:

• Cultivate internal relationships with all levels of the organization.
• Responds to Customer inquiries/information needs, and provides positive, courteous service to Customer/Sales Personnel.
• Provide information on current clients (order habits, personnel) to support Sales on specified Deal and Quote related matters.
• Work as the primary liaison between multiple groups, such as revenue, sales ops, legal, pricing, to help facilitate the deal process.
• Answers questions regarding products, pricing, and proof of delivery.
• Works with the appropriate internal department to process invoices, quotes, returns, and credit card payments.
• Set up and maintain products, pricing, and promotions for new and existing clients.
• Assist in the creation of client invoices while adhering to special statement handling for specific clients.
• To support APEA's primary billing agents, maintain and enter monthly billing into billing system. Serve as the primary billing agent when regular billing agents are out of the office.
• Respond to customer inquiries, accept/enter payments from customers and facilitate customer returns.
• Collaborate with sales / contract administration / finance to identify acceptable solutions, resolve complex contract issues, and develop solutions in compliance with business practices and policies.
• Works with the shipping department to expedite or ensure timely delivery of scheduled shipments.
• Maintain a daily phone shift for a dedicated faculty line.
• Communicates pertinent customer concerns or issues to Sales Personnel.
• Maintains client information in D365, our Customer Relationship Management tool or other tools as required.
• Works with our Enterprise Apps team to design and test both user interface and user experience (UX/UI) for new products and processes.
• Overtime during high seasonal volume may be required.

Education and Experience:

• Bachelor's degree or equivalent preferred. High school education or equivalent required.
• 2-3 years of experience in account management, a Deal Desk function for a large sales team, customer service, or sales support.
• Willingness to learn how to use D365 CRM, Experlogix, or comparable CRM/CPQ tools is required; prior experience with such tools is a plus.
• Willingness to learn how to use Great Plains, Tableau is required; prior experience is a plus
• Microsoft Office proficiency preferred
• Experience with reporting creation and analysis preferred

Skills and Abilities:

• Self-motivated, critical thinker with prior experience collaborating across cross-functional teams
• Technical aptitude
• Customer service experience
• Proficient in Microsoft Office applications - Word, Outlook, D365, Excel, PowerPoint
• Collaborative participation in identifying and suggesting possible resolution in system gaps and processes to better streamline efficient workflow
• Positive team player and effective communicator with all levels of management and cross-functional organizations
• Proven organizational skills and time management skills
• Strong attention to detail
• Strong verbal and written communication skills
• Previous leadership experience preferred

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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