Client Account Manager- West Service

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

ATI Nursing Education helps nursing students, educators, and programs achieve their goals through compelling content, data analytics, and deep expertise in nursing education. We help nursing students learn by developing tutorials, case studies, simulations, assessments, and NCLEX-prep services. We provide nurse educators with best-in-class support and expertise from some of the sharpest minds in nursing education. Working together, we're creating a professional nursing workforce ready to provide skilled and safe nursing care in a rapidly changing healthcare marketplace.

ATI is hiring for a Client Account Manager who is responsible for B2B client management and sales support. This position is responsible for increasing sales efficiency and effectiveness, improving business processes and deal consistency, and standardizing terms of deals while enforcing minimum contracting standards. In addition, this individual works directly with our billing department to process sales orders and returns. This position will work from Leawood, KS office/hybrid location preferred. Remote will be considered.

Responsibilities:

• Cultivate internal relationships with all levels of the sales organization.
• Responds to Customer inquiries/information needs, and provides positive, courteous service to Customer/Sales Personnel.
• Serve as the trusted adviser to Sales on specified Deal and Quote related matters.
• Work as the primary liaison between multiple groups, such as revenue, sales ops, legal, pricing, to help facilitate the deal process.
• Answers questions regarding products, pricing, and proof of delivery.
• Works with the appropriate internal department to process invoices, quotes, returns, and credit card payments.
• Collaborate with sales / contract administration / finance to identify acceptable solutions,resolve complex contract issues, and develop solutions in compliance with business practices and policies.
• Works with the shipping department to expedite or ensure timely delivery of scheduled shipments.
• Maintain a daily phone shift for a dedicated faculty line.
• Communicates pertinent customer concerns or issues to Sales Personnel.
• Maintains client information in D365, our Customer Relationship Management tool.
• Works with our Enterprise Apps team to design and test both user interface and user experience (UX/UI) for new products and processes.
• Overtime during high seasonal volume is expected.

Education and Experience:

• Bachelor's degree or equivalent preferred. High school education or equivalent required.
• 2-3 years of experience in account management, a Deal Desk function for a large sales team, customer service, or sales support.
• Solid understanding and experience with CPQ (configure, price, quote) tools and quote to cash process knowledge
• Experience using D365 CRM, Experlogix, or comparable CRM/CPQ tools is required
• Experience with Great Plains, Tableau and Microsoft office proficiency preferred
• Experience with reporting creation and analysis preferred

Skills and Abilities:

• Self-motivated, critical thinker with prior experience collaborating across Sales, Legal, and Finance
• Technical aptitude
• Proficient in Microsoft Office applications - Word, Outlook, D365, Excel, PowerPoint
• Collaborative participation in identifying and suggesting possible resolution in system gaps and processes to better streamline efficient workflow
• Positive team player and effective communicator with all levels of management and cross-functional organizations
• Proven organizational skills and time management skills
• Strong attention to detail
• Strong verbal and written communication skills
• Previous leadership experience preferred

This position requires that the employee be fully vaccinated against COVID-19, unless an exemption has been granted by Ascend Learning for a religious, health-related or other legally mandated reason, which will be considered on a case-by-case basis in accordance with applicable law. Ascend will accept all COVID-19 vaccines that have been approved or authorized for Emergency Use Authorization by the US Food and Drug Administration (FDA) or COVID-19 vaccines recommended by the World Health Organization (WHO).

Individuals are considered "fully vaccinated" (1) two weeks after their second dose in a 2-dose series (such as Pfizer or Moderna vaccines); or (2) two weeks after a single-dose vaccine (such as Johnson & Johnson's Janssen vaccine). Ascend Learning's current policy also requires that individuals visiting our offices be fully vaccinated against COVID-19.

In line with our commitment to the safety and wellbeing of our employees, if we choose to interview you and you are fully vaccinated, we may invite you to interview in our office. If you are not fully vaccinated and we choose to interview you, we will arrange for a virtual interview.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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