Client Account Support Analyst

This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.

Schedule Notes:

• Work Schedule: 8am-5pm per workers time zone
• All candidates will need to start 07/15/2024

Responsibilities:

• Process end- to -end broker commission documents.
• Communicate information regarding the renewal experience to include downstream risks and notifications for confirmed and pending renewing clients.
• Maintain tracking and reporting of status and deliverables associated with assigned work product
• Demonstrate professional interaction with internal partners on delivery of information, transaction and processes related to "In Good Order" (IGO) status for successful implementation
• Perform work within standard operating procedures related to the Commissions process ensuring compliance and timeliness in alignment with quality and production expectations
• Utilize multiple web-based knowledge resources to review and confirm accurate client, broker, product and payments, as well as meeting Cigna Legal and Compliance Standards
• SFDC audits/updates based on opportunity received
• Support interpretation of renewal, presale or broker of records change requests to ensure compliance needs are met.
• Provide final and error free commission documents and related paperwork to external matrix partners for review and signature, as well as internal matrix partners for processing.
• Participate in root cause analysis of issues related to broker payments with matrix partners.
• Participate in projects related to optional services including application development and other product/process related initiatives

Skills:

Top Skills:

• Ability to pivot focus based on volume, professional communication skills (verbal and written)
• Ability to work independently but also reach out for assistance when needed as things can change quite often in the healthcare industry
• Communication
• Different Business Partner
• Reading/Interpreting Benefit Language

Experience:

Administrative and/or operations background. At least 3 years of experience preferred.

• Previous sales operations or benefit service experience preferred
• Strong attention to detail and demonstrated experience in delivering high quality work
• Audit and/or Quality Assurance experience a plus
• Knowledge of systems such as Excel, Word, Outlook, OneNote, SFDC applications
• Strong attention to detail
• Strong analytical and problem solving skills
• General knowledge of insurance products, procedures and systems for the sales operations/sales support functional area is desired
• Prior experience working with matrix partners and external customers is preferred

Education:

• High School Diploma /GED with 5 years of Benefits/contracting experience.
• Associates/Bachelor in a related field preferred with at least 1 year of experience.

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $18.10/hour-$24.14/hour

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)