Client Accounts Specialist

THE FIRM

At Alston & Bird, an international law firm, we take pride in our work through impactful communication, collaboration, and community involvement. Our company culture has been recognized for Fortune magazine’s “100 Best Companies to Work For©” for 25 years in a row. This accolade, along with many others, fosters a continuous drive for innovation and professional development amongst our employees. Here at Alston & Bird, we have built a foundation of trust, consistency, and humanity that contributes to our overall success.

JOB DESCRIPTION

*Position is eligible for remote work should a candidate reside in a city that we do not have an office location.

With guidance from the Senior Manager of Client Accounts, the Client Accounts Specialist will perform a variety of accounting duties including analyzing client account history, researching and resolving or initiating the resolution process for disputed invoices, maintaining accurate account records electronically, while maintaining a positive client relationship. Work directly with clients, attorneys, and billers, and legal administrative assistants to collect past due invoices.

ESSENTIAL DUTIES

• Analyze account history and independently prepare proper collection approach for each client, within assigned practice group responsibilities.
• Review various e-billing systems to determine invoice status.
• Interact with clients and attorneys, predominantly via self-initiated contact, while ensuring high level of responsiveness in pursuit of continued client satisfaction.
• Handle communications from clients, and firm’s staff and attorneys, while maintaining a high level of tact and professionalism.
• Research and resolve or initiate the resolution process for disputed, and or past due invoices.
• Accurately record account status and maintain follow-up procedures electronically using ARCS collection software.
• Operate from established Firm and human resource procedures and guidelines under direction from supervisor. 
• Decisions are made within prescribed operating guidelines. 
• Contacts are normally made with others inside and outside the Firm, including administrative personnel, partners, associates and staff, as well as clients.

SKILLS NEEDED TO BE SUCCESSFUL

• Ability to express self-effectively, both orally and in writing.
• Ability to establish effective working relationships throughout the Firm.
• Strong command of the English language.
• Ability to effectively handle telephone calls with established Firm etiquette and professionalism.
• Ability to work effectively with clients and other team members to resolve billing disputes, while maintaining a positive and friendly client relationship. 
• Thorough knowledge of Firm and Administrative Support Service standards, practices and procedures. 
• Good business knowledge and excellent organizational skills for prioritizing workload in a fast paced, high-volume environment.
• Excellent problem- solving skills a must.
• A working knowledge of Word, Excel, ARCS (Accounts Receivable Collection System), Aderant and e-billing platforms preferred.
• Law firm or professional services firm experience preferred.

EDUCATION & EXPERIENCE

Required:

• Ability to understand procedures and instructions specific to the area of assignment. 
• 5+ years of commercial collections experience preferably in a law firm or service industry setting. 
• Working knowledge of credit practices and strong working knowledge of collection techniques.
• High school diploma.

Preferred:

• College experience.

EQUAL OPPORTUNITY EMPLOYER

Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.

Professional business references and a background check will be required for all final applicants selected for a position.

If you need assistance or an accommodation due to a disability you may contact us at [email protected].

Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.