Client Advisor (Optimal Blue/Secondary Market Technology)

Position:
Client Advisor (Optimal Blue/Secondary Market Technology)

Job Description:

SUMMARY

Serves as a team contributor on the Optimal Blue Client Services team responsible for supporting client's system relative to the organization's business. Acts independently or as a member of a team responsible for providing technical guidance specific to the Optimal Blue Product and Pricing Engine.

RESPONSIBILITIES

• Maintain customer relationships; proactively provide customers with helpful information regarding the system and make suggestions on how to use the system to its full capability.
• Complete defined Client Advisor/Product training to obtain complete understanding of the system.
• Converse with customers by phone/email/live chat addressing any questions, problems, and ongoing training.
• Stay informed on new release changes and new products.
• Demonstrate excellent customer service evidenced by customer feedback and performance reviews.
• Analyzes system impacts to other systems and processes. Provides recommendations on best practices and changes in technology accordingly.
• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems.
• May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

MINIMUM REQUIREMENTS

• Bachelor's degree or the equivalent combination of education, training, or work experience.
• Requires 1-3+ years of experience in residential mortgage origination from beginning to post closing.

PREFERRED QUALIFICATIONS

• Outstanding interpersonal skills with a "Get it Done" attitude
• Premier customer service skills
• Experience in the residential mortgage industry
• Secondary marketing experience
• Familiarity and experience with mortgage technology including PPEs, LOS, etc.
• Familiarity and understanding of the loan process from origination to sale
• Familiarity with investor rate sheets and product guidelines

EEO Statement:

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location:
Plano, TX

Time Type:
Full time