Client Advocacy Manager

Client Advocacy Manager
ADP is seeking a hands-on, experienced, Client Advocacy Manager. The ideal candidate is passionate about building relationships with clients, engaging them in programs that drive mutual success, having a strong WIFM (What's In It For Me) value perception for clients while working with them to bring their success stories to market. This position is directly associated with influencing brand building, client insights, product feedback, revenue growth, and retention efforts, through the creation of compelling advocacy relationships that contribute to our clients' overall experience and success.
This is the job for you if you have a strong passion for understanding clients and helping small business owners. You're an organized, strategic thinker that can turn customers into rockstar advocates for ADP. You're a team player who loves collaborating with other stakeholder teams, including sales, service, marketing, product, client experience and others, to stay tightly aligned on client priorities and messaging. You're analytical and data-driven who can track a set of goals to measure the effectiveness of client advocacy efforts and crisply articulate the business value of these metrics to all levels of the organization.
Responsibilities:

• Source, secure and manage client advocacy pipeline and production, supporting ADP's target personas, industries and market segments
• Develop and nurture mutually beneficial relationships with advocates, ensuring they get value from the program
• Recruit new clients into the advocate program, build relationships with them, and drive their ongoing engagement by aligning activities that map to their interests and priorities
• Engage with clients to facilitate Marketing's ability to capture stories that illustrate clients' success with ADP - testimonials, peer reviews, case studies, etc.
• Help maximize the effectiveness of go-to-market efforts utilizing client content for product launches, campaigns, events, media activities, etc.
• Partner with the Service, Sales , Product Management, and Client Experience organizations on advocacy activities to generate insights and satisfy the existing client base
• Aggregate and oversee internal requests from across the business unit to source asks of our advocates - understand urgency and prioritize appropriately

#LI-CS5
Experience/Skills:

• 5+ years' experience in B2B communications and/or B2B marketing
• A proven track record of recruiting, motivating and managing client advocates
• Demonstrated ability to build strong, lasting relationships with internal and external constituents (customers, product marketing, sales, executives, etc.)
• Strength in working with cross-functional teams
• Experience in developing and executing creative ideas and program
• Strong strategic thinking, problem solving, and analytical skills
• Superb writing and general communications skills
• Team-oriented approach
• Experience using Influitive or similar community platforms preferred

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions.
If you are a full-time salaried or hourly worker, we offer the following benefits:

• Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short- and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Compensations Range for U.S. Nevada Residents: $90,000 - $110,000
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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