Client Consulting Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Key responsibilities:

• Deliver projects aimed at helping Visa clients grow their business (incl. banks, fintechs, acquirers, merchants). Typical project delivery: 2-4 months in duration with 1-3 projects in parallel. Projects may include strategy development, digital product assessments, marketing strategy, product design and launch, industry landscape evaluation, and customer experience optimization
• Assist in driving business relationships between Visa and its key clients
• Focus on the Polish team development with some exposure to the Central Eastern Europe

Your day-to-day activities:

• Work with the project team to prepare project proposals, clarifying objectives, scope, deliverables, and approach, drawing input from clients, local client relationship managers, and functional teams
• Develop project setup, including contracting documentation, stakeholder engagement, interview guides, and client data requirements
• Lead and deliver projects through self, internal, or external staff as appropriate. Manage project costs to agreed budgets and timeframes, ensuring a high standard of delivery
• Develop a fact base by interviewing clients, collecting and analyzing inputs such as client data, process flows, policies, competitive, industry, and environmental information
• Analyze Visa and client data to conduct benchmarking, identify performance gaps, and develop improvement opportunities
• Collaborate with data science team members to leverage advanced data analytics capabilities
• Identify solutions and recommendations that address client objectives and result in performance improvement, leveraging relevant Visa Consulting & Analytics methodologies, frameworks, and global best practices

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

​What we're after..

• 2+ years of experience in consulting with proven project deliveries and expertise in consulting methodologies (preferably for banks or fintechs)
• 4+ years of working experience
• High intellectual capability evidenced by strong analytical skills
• Experience in conceptualizing new products and business models in a digital and technology-driven environment
• Client relationship management skills
• Excellent spoken and written command of both Polish and English
• Excellent presentation and communication skills
• Excellent ability to comprehend and convey complex business information
• Deep business acumen and business analysis skills
• High levels of integrity and business ethics
• Management of internal and external project team members
• Willingness to travel and work onsite with clients as needed (occasionally)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.