Client Content Specialist

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How you'll add value:

• Digitize and update existing training materials, including written content, multimedia elements, and interactive modules, tailored to our clients' specific needs. 
• Serve as a point of contact for clients regarding content-related inquiries. Assist in the onboarding process by providing guidance on content development and implementation. 
• Review and proofread content for accuracy, consistency, and alignment with industry standards. Ensure all content meets our company’s quality benchmarks. 
• Work closely with the content development team, instructional designers, and client success managers to ensure seamless content integration and delivery. 
• Adapt existing training materials and create new content to address specific client requests or feedback. 
• Assist in the creation of training resources for clients to help them navigate and maximize the use of our learning management software. 
• Maintain accurate records of client content requests, revisions, and updates. Track content-related metrics and provide reports as needed. 
• Collect and analyze client feedback on content effectiveness and make recommendations for improvements based on user experience and outcomes. 

What you'll need to be successful in this role:

• Bachelor’s degree in Communication, Education, Instructional Design, Hospitality Management, or a related field preferred. 
• Previous experience in content creation, client support, or instructional design is highly desirable.  
• A proactive, creative problem-solver with a passion for delivering high-quality content and exceptional client service. 
• Excellent written and verbal communication skills. 
• Proficiency in content management systems and basic graphic design tools (e.g., Adobe Creative Suite, Canva). 
• Strong organizational skills with attention to detail and ability to manage multiple projects simultaneously. 
• Familiarity with learning management systems (LMS) and e-learning tools is a plus. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Experience in the restaurant industry is a plus.