Client Coordinator

Join our IVitamin Team and promote feeling your best, being your best and living your best!

Our Infusion Hydration Lounges are exciting boutique medical facilities in downtown Austin and North Austin. We offer a menu of IV vitamin hydration therapies and regenerative IVs to our health-conscious community. We also offer mobile services, bringing the therapy to the patient’s home or office. Our clients are looking to feel better and find a healthy life balance with IV hydration therapy while putting a priority on health and wellness. Learn more about IVitamin here: https://ivitamintherapy.com/ 

We are searching for a outgoing and friendly Client Coordinator to join our health & wellness team and work in a fun and exciting environment. Candidate must have excellent communication skills, be reliable, professional, detail-oriented, able to multitask, and sell our monthly membership and products to clients. In this fast paced environment, candidates must be able to provide a high end customer service experience to our guests.

The ideal candidate will work Full Time Tuesday-Saturday at the Anderson Lane clinic. The schedule is Tuesday-Thursday: 9:30am- 4:30pm and Friday- Saturday: 9:30am-6:30pm. 

Primary Responsibilities Include:

• Greets and welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
• Sells our membership plans, packages, and retail products to patients.
• Optimizes patients' satisfaction, treatment time, and treatment room utilization by scheduling appointments in person, by email, or by telephone.
• Checking out on Point of Sale system and managing appointment systems.
• Keeps patient appointments on schedule by notifying staff of patient's arrival; reviewing service delivery compared to schedule; reminding patients and staff of service delays.
• Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Reconciles cash drawer daily.
• Manages the email and phone system to ensure all inquiries are answered.

Preferred Education/Experience:

• Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus
• Sales experience in a service or retail industry preferred, preferable in a membership-based environment
• Proven track record of meeting sales goals
• Computer skills in Word, Excel, and various software programs
• EMR/POS system experience preferred
• Ability to work autonomously and maintain confidentiality
• Prior receptionist experience desired but not required

Client Coordinators earn $18 per hour, plus commission. Health, dental, vision, and 401K benefits are offered as well.