Client Dashboard Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The FareHarbor Onboarding Team is seeking a Client Dashboard Specialist in the Denver, CO office. The Onboarding Team dedicates their energy to both new and live clients, providing individualized attention in their transition to, and continued support with, FareHarbor.

Methodical in nature and intentional with every action, Client Dashboard Specialists are experts in setting up, troubleshooting, and maintaining our client’s FareHarbor dashboards. If you’re a creative problem-solver, detail-oriented, and self-motivated, we need you to set our clients up for success with FareHarbor.

What you’ll do here:

• Strategize & communicate with the Sales team to interpret the business needs of different companies, and customize their FareHarbor dashboard to best fit those needs
• Work closely with Client Onboard Specialists to implement changes based on client feedback given during the training process
• Collaborate with Customer Support & Account Management teams to make updates to existing client dashboards 
• Efficiently multi-task several projects simultaneously by prioritizing tasks & projects of differing durations through changing circumstances
• Become an expert FareHarbor user & stay on top of all new product updates by attending continued education presentations, and reviewing feature roll out information
• Provide feedback on best practices & product features in a continuously growing & improving environment
• Assist the team and company-at-large with seasonal & ongoing projects

Requirements:

• Professional Working English proficiency
• Strong written and verbal communication skills
• UX-focused thinking 
• Excellent problem-solving skills with the ability to be flexible & creative in finding solutions
• Strong attention to detail
• Deadline driven
• Proven experience learning and mastering new software (examples: POS, CRM, ChatGPT) 

Bonus Points: 

• Experience working with multiple software programs simultaneously
• Experience with Google Suite - particularly GoogleSheets
• Experience with Apple OS & Macintosh computers 
• Experience in customer-facing support
• Experience adapting to new product and process changes

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $39,600-$59,400, plus 10% bonus potential 

Application Deadline: September 29th, 2024

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.