Client Data Contribution Analyst

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose:

This position is responsible for initiating and leading routine client data contribution, quality and remediation projects that support core business functions and are low to moderate complexity for all datasets used by Early Warning products and services. This position will also perform monitoring, research and analysis client level data to ensure the quality necessary to optimize performance of Early Warning products and services.

Essential Functions:

• Initiate projects with customers to engage necessary resources, define scope of work, task lists, and project milestone dates and timeline; manage and document multiple client data projects, cases and issues simultaneously using the Early Warning CRM tool.
• Manages projects from beginning to end playing a key role managing discovery, definition of scope, technical requirements and specifications review, code development (client/internal), testing, production implementation. Works with customers for production validation and certification activities; schedules and coordinates implementations to production. Resolves issues promptly and effectively.
• Meets with customers regularly to provide and obtain client status updates; reports on health and status of project to both customers and internal EWS stakeholders and escalates both internally and externally as appropriate. Ensures timely execution of projects to ensure progress against tasks and milestones according to plan and that project schedule is on track.
• Works with client to transition from project to business-as-usual operations to ensure quality standards are maintained and sustainable.
• Collaborates closely with customers, vendors, business analysts, project managers and development project teams to fully assess data feeds and expectations.
• Provides consultation and guidance on projects to ensure quality of client dataset contributions.
• Assesses impacts of data contribution or quality issues that will provide insights to the urgency and steps for remediation in collaboration with customers and stakeholders. Ensures adherence to technical requirements and operating rules as it relates to contribution and ongoing quality of contributed data. Escalates non-responsive, non-performance and/or non-compliance issues as appropriate.
• Coordinates and test new data transmissions, data mapping, sample and test files and code changes/development related to a client data contribution in collaboration clients and EWS internal resources. Troubleshoots issues (testing and/or production) with client or Early Warning IT partners and make any necessary code or configuration changes required to ensure contribution files meet quality standards.
• Performs acceptance testing, validation and certification and quality assurance for customer data contribution projects.
• Initiates audits on client's data, analyzes results and takes action by collaborating with client and facilitates solutions for production or testing issues.
• Research root causes of problems with contributed data and leads effort to remediate the issue with the contributor.
• Conduct assessments of data quality and integrity requiring research and analysis and working with clients to understand contribution practices and making recommendations for remediation
• Provides input to ensure efficiencies with automated methods or tools for customer support, research and analytics.
• Assists with the development and improvements of internal processes and procedures related to customer data contribution and dimensions of data quality (timeliness, accuracy, completeness, etc).
• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.
• Ensures department maintains compliance with internal policies and procedures.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications:

• Education or experience equivalent to a Bachelor's Degree in Business, Information Technology, Project Management or Data Analytics related field.
• A minimum of 2 years' experience in a data analytics, data quality or data management role or related experience is required.
• Experience in a client-facing or project management role with excellent written, oral and presentation skills to effectively conduct client meetings.
• Strong organizational skills with the ability to manage multiple projects and concurrent deliverables while keeping client and internal partners on task for timely and successful execution and implementation.
• Strong analytic and problem-solving skills; motivated self-learner.
• Adaptable: able to prioritize and work with sense of urgency.
• Ability to translate complex technical jargon into business language that can be easily consumed by all key stakeholders.
• Strong PC skills: Word, Excel, PowerPoint, Outlook.
• Background and drug screen.

Preferred Qualifications:

• 2+ years experience with Early Warning products and services or equivalent financial services industry products, services and regulatory requirements
• Prior project management experience
• Experience with data analysis and visualization tools such at Tableau Prep, SAS, R or Python and/or other programming language(s)
• Experience or certification in data management platforms such as Talend or Informatica (Enterprise Data Catalog (EDC), Axon, and Data quality (IDQ))
• Strong knowledge of the multiple dimensions associated with data quality (timeliness, accuracy, completeness, etc).

The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their manager.

Physical Requirements

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility.
• 12 weeks of Paid Parental Leave
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.