Client Data Program Analyst

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

This position performs a critical client data management role for the CIS Implementation and Support organization at Early Warning. This position is responsible for research and analysis for dataset contribution at multiple levels and developing metrics and reporting in support of the overall health of client data contributions and consortium data used in Early Warning products and services. This position is also responsible for managing critical client data projects for top tier and strategic customers that may degrade or improve performance of Early Warning products and services.

Essential Functions

• Performs research and analytics at the client/cross-client/dataset/product/consortium levels to determine overall health and quality of consortium data used in EWS products and services.
• Operates as the subject matter expert regarding datasets and relativity to EWS products/services. Identifies areas and opportunities for improving data quality at the client/tier/dataset/product/consortium level.
• Manages non-routine client data projects that are deemed critical to the overall quality of consortium data for Early Warning products and services; including, but not limited to identification, selection, and scheduling of routine data quality validation projects. Also provides forecasting support.
• Manage and document multiple cases/projects simultaneously using the Early Warning CRM tool.
• Collaborates closely with customers, vendors, business analysts, project managers and development project teams to fully assess data feeds and expectations.
• Researches, analyzes, and reports data contribution, data quality, and/or data monitoring issues at product or consortium level.
• Assesses impacts of data contribution or quality issues that will provide insights to the urgency and steps for remediation in collaboration with customers and stakeholders.
• Manages remediation projects to confirm validate remediation results.
• Assists with performing impact assessments and establishing severity of data contribution or data quality issues as well as client-initiated projects or client requests.
• Monitors results of data quality validations and client data monitoring to identify themes and trends that may require adjustments to key performance or risk indicators and thresholds.
• Works closely with EWS business partners to ensure access to data and tools as provisioned by others and explores and executes opportunities to self-serve.
• Develops reporting and manages reporting business rhythms and routines to provide reporting to stakeholders (clients, resellers, internal EWS stakeholders)
• Coordinates data sourcing and provisioning for Client Data Management team and external stakeholders.
• Assist with the development of internal processes and procedures related to customer data contribution and dimensions of data quality.
• Provides analysis and recommendations for process improvements and efficiencies and recommendation for data analytics tools.
• Provides assistance and training to support staff related to data contributions, data quality and data monitoring as well as automation and tools.
• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.
• Ensures department maintains compliance with internal policies and procedures.
• Supports the company's commitment to protect the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

Education or experience equivalent to a bachelor's degree in Business, Information Technology, Project Management or Data Analytics related field.

A minimum of 5 years' experience in a data analytics, data quality, data management, technology role or related experience is required.

3 years' experience with data analysis and visualization tools such as Tableau Prep, SAS, R or Python and/or other programming language(s)

Financial Institution or services experience in operations, fraud detection, investigations and/or compliance is necessary.

Broad understanding of Early Warning products and services and demonstrated acumen with how contributed data is used in Early Warning products and services, operating rules and technical requirements and specifications is necessary.

Proven Project Management experience which includes leadership skills required to manage multiple complex projects, work independently, have excellent follow-up, and meet tight deadlines for deliverables.

Possess excellent analytical and problem-solving skills and ability to deal effectively with ambiguity and constant change.

Strong customer service and client management skills.

Effective written, verbal, and presentation communication skills with ability to tailor to varying audiences. Confidence and poise to present at all levels effectively.

Excellent interpersonal skills- ability to work as a team member.

Ability to translate complex technical jargon into business language that can be easily consumed by all key stakeholders.

Highly engaged, self-starter with ability to balance achieving results and fostering collaboration.

Demonstrated experience in planning and orchestrating process improvement.

Successful completion of background and drug screen is required.

Preferred Qualifications

Experience or certification in data management platforms such as Talend or Informatica (Enterprise Data Catalog (EDC), Axon, and Data quality (IDQ))

Strong risk management competencies.

Strong knowledge of the multiple dimensions associated with data quality (timeliness, accuracy, completeness, etc).

1 or more years of experience in a related role with bank operations experience.

Demonstrates the ability to communicate effectively internally and externally at all levels.

Strong PC skills: Word, Excel, PowerPoint, Outlook.

Able to complete and coordinate work functions with customers in accordance to FCRA requirements.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Ability to prioritize and lead multiple projects simultaneously with attention to details and find solutions to issues and drive for results

Physical Requirements

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

#LI-DL1

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility.
• 12 weeks of Paid Parental Leave
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.