Client Delivery Advocate, Private Investment Desk - Analyst

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $184 billion in global client assets invested in 1,471 funds, as of March 2024.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2023); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a three-time winner of MMI/Barron’s Solutions Provider award (See link below). 

About the Role

The Client Delivery Advocate will partner with wealth managers to execute on day-to-day investment operation-related responsibilities including but not limited to hedge funds, private equity funds, and real estate funds. The Advocate will liaise with numerous stakeholders, including financial advisors, legal teams, client services teams in addition to external parties such as investment managers, administrators, and custodians to ensure our clients receive timely, high-quality, and compliant documentation and service execution.

Responsibilities 

•    Prepare and execute applicable investment documentation. This includes but is not limited to subscription documents, redemption notices, investment agreements, side letters, and transfer agreements
•    Liaise with investment managers, administrators, wealth managers, and custodians regarding private investment tasks and related inquiries
•    Gather and maintain client information for the completion of subscription documents
•    Coordinate with wealth managers and clients for document review and signature
•    Support capital calls and capital distributions of private investments
•    Review and analyze documents and key provisions related to private investments to understand the terms and conditions
•    Document policies and procedures and monitor to ensure compliance
•    Design and implement process improvement and leverage technology to drive efficiency
•    Complete ad hoc private investment related tasks as needed

Qualifications

•    1-5 years of client service or relevant financial industry experience preferred
•    Excellent client relation skills and the ability to foster and maintain exceptional client service
•    Well-organized and self-motivated with the ability to prioritize tasks and meet urgent deadlines in a fast-paced environment
•    Knowledge of Wealth Management’s products, policies, and practices
•    Knowledge of alternative investment lifecycles preferred, not required
•    High attention to detail and accuracy while maintaining an organized approach to duties and responsibilities
•    Devotion to collaboration and ability to thrive in a team environment while working independently
•    Must be proactive in assessing and acting upon client and company needs
•    Ability to evaluate, manage, and resolve unexpected and complex situations
•    High degree of flexibility and professionalism in a demanding, expanding and a fast-paced environment
•    Excellent communication skills, both verbal and written
•    Comfortable with learning and leveraging new technologies to drive efficiency and scalability

Benefits

The base salary range for this role is $55,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.