Client Development Associate

Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women to shop for what’s new and what’s next in designer fashion from the world’s leading emerging designers and luxury brands. Founded in 2011, Moda Operandi's mission is to make it easy for designers to grow their businesses and consumers to realize their personal style. Today, Moda’s platform carries more than 1,000 brands and designers across fashion, fine jewelry and home, shipping to 125 countries.

The Client Development Associate will be responsible for supporting Private Client acquisition and growth strategies for targeted customer segments within Moda Private, enabling Private Client Advisors to cultivate, develop, and strengthen relationships with their customers.

Position Requirements include:

• Support and assist in coordinating all Client Development-specific initiatives
  (e.g., client activations - virtual & in-person, gifting, seasonal initiatives, client book management)
• Lead Private Client acquisition strategies. Monitor new and existing client behaviors to identify and assign new client segments aligned with Moda Private's core competencies
• Leverage reporting to ensure PCA team is achieving overall Client Development KPIs
• Track performance of new client assignments to ensure proper client onboarding and conversion
• Execute client segmentation initiatives through distribution of targeted client lists
• Perform detailed analyses of Client Development initiatives deliver findings to Moda Private Leadership
• Act as the liaison between Moda Private and Product to support Live Chat

Education and Experience:

• Bachelor’s Degree preferred
• 2+ years of experience required
• Luxury retail fashion experience preferred
• Excellent written communication skills
• Strong attention to detail
• Motivated and results driven
• Experience with POS or CRM system management
• Advanced proficiency with Excel / Google Sheets
• Promotes and provides a collaborative environment for PCA / Client Development Team
• Experience with Looker, Google Analytics or similar data reporting system

 Job Type: Full-time, fully remote

Salary: $20-26/hour

Benefits:

• 401(k) with Company Match
• Medical, Dental & Vision Insurance Benefits
• Company Paid Life Insurance Benefit
• Voluntary Supplemental Insurance Benefits (STD, LTD, Accident, Critical Illness)
• Unlimited Paid Time Off (Exempt & FT)

The above statements describe the general nature of work being performed in this role, they are not an exhaustive list of all responsibilities, duties and skills required. Additional responsibilities may be required from time to time.  As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

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