Client Development Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Development Manager in the United Kingdom.

This role is a field-based, customer-facing position focused on building and maintaining long-term partnerships within the health and social care sector. You will act as the primary point of contact for a portfolio of care home customers, ensuring high service standards, strong engagement, and sustained commercial performance. The position combines account management, training delivery, and business development in a highly relationship-driven environment. You will play a key role in supporting customer success through effective onboarding, mobilisation, and ongoing service optimisation. With a strong emphasis on retention, you will help ensure consistent value delivery while identifying opportunities for growth. This is a dynamic, people-focused role requiring frequent travel and close collaboration with internal teams and external stakeholders.

• Manage a portfolio of care home customers, ensuring high levels of satisfaction, engagement, and long-term retention.
• Drive account retention targets (95%+ account and value retention) through proactive relationship management and service excellence.
• Lead customer mobilisation activities, including system introduction, staff training, and service onboarding.
• Identify and support business development opportunities in collaboration with key account teams.
• Deliver product presentations, training sessions, and ongoing customer support to ensure effective service usage.
• Resolve customer issues and disputes efficiently, with a solutions-focused and consultative approach.
• Build strong relationships with internal teams (marketing, product, healthcare, and operations) to support service delivery and growth.
• Represent the organisation at industry events and within the care home marketplace to strengthen brand presence.

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Requirements:

• Proven experience in account management with a strong track record of achieving and exceeding targets.
• Experience delivering training and supporting customer onboarding or service implementation.
• Strong consultative, solutions-oriented sales approach focused on long-term value rather than transactional selling.
• Excellent commercial awareness with the ability to build and justify business cases.
• Strong organisational and time management skills, with the ability to manage multiple accounts effectively.
• Excellent interpersonal, communication, and influencing skills, with confidence engaging stakeholders at all levels.
• Analytical and methodical approach combined with a strong results orientation.
• Full UK driving licence (essential) and willingness to travel frequently, including overnight stays.
• Experience in the care sector, catering, food/nutrition, or healthcare environments is highly desirable.
• Compassionate, resilient, and professional with the ability to build trust in sensitive environments.

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Benefits:

• Competitive salary with accreditation as a Living Wage employer.
• Company car provided for field-based travel.
• Annual bonus scheme with generous performance-related rewards.
• 25 days annual leave plus bank holidays, with option to purchase additional days.
• Pension scheme with employer contributions up to 5%.
• Life assurance coverage at 2x annual salary.
• Access to employee perks scheme, including retail discounts and salary sacrifice options.
• Free Christmas turkey or voucher as part of seasonal benefits.
• Opportunity to work in a purpose-driven organisation focused on social impact and sustainability.