Client Development Sales Lead

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com .
Role overview
The Client Development Sales Lead is responsible for maintaining and developing client-business relationships. The work of a Client Development Sales Lead identifies strategic opportunities to bolster our relationship with our existing customer base and closes new revenue opportunities. The Client Development Sales Lead must have a strong understanding of Accolade's products or services, a thorough understanding of our customer base, work effectively cross-functionally, and has a thorough knowledge of our competition. Success will be driven by developing creative solutions for existing clients, pursuing new business opportunities with our base, and closing revenue targets.
A day in the life...

• Meet sales and revenue goals by designing and executing plans to achieve these goals.
• Create strategies to combat potential revenue losses.
• Works closely with internal partners to stay current on the options to be provided to our existing base. Contributes to the ongoing evolvement of that product base and optimizes what we are selling.
• Assesses health of relationship with customer by working closely with the customer partnership team and business analytics functions to identify potential product solutions that improve stickiness with customers which will optimize the financial, customer/member experience, clinical outcomes, engagement, satisfaction or other success measures with our customers.
• Performs ongoing customer reviews with internal team to strategize on opportunities to bolster PG outcomes and other measurables to ensure healthy relationships with our base.
• Stays abreast of market dynamics, competitors, customer dynamics, competing opportunities, and performs research to identify new approaches to bolster our relationships with our clients.
• Develops presentations to inform existing clients about additional opportunities from a product or service standpoint.
• Creates a network of relationships externally with ecosystem partners to help facilitate strategic sales opportunities with our base.
• Supports the sales process from inception to close. Keeps management abreast through scorecard logic on opportunities, risks, and other key metrics related to sales activity.
• Performs recurring reviews of contracts and needs to renew historical upsell opportunities.
• Develops relationships within customer base to facilitate the opportunity to sell effectively both on a short-term and long-term basis.

What we are looking for...

• Bachelor's degree in business, healthcare, or a related field, with 5 years experience in sales and/or business development, or equivalent combination of education and experience.
• Experience in a client development sales role and a demonstrated pattern of success.
• Demonstrated abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
• Knowledge of, or experience working in the Healthcare industry.
• Strong communication and negotiation skills, as well as solid presentation skills.

We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov . You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page . All your information will be kept confidential according to EEO guidelines.
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