Client Director - Telco

ServiceNow

Client Director - Telco

Reposted An Hour Ago

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Hiring Remotely in Addison IL USA

Remote or Hybrid

172K-255K Annually

Senior level

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

This role involves managing executive relationships and strategic agendas for major Telco accounts driving sales and delivering solutions aligned with client outcomes across various teams.

Summary Generated by Built In

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow- helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
Job Description
Drive new business across a defined set of ServiceNow's largest existing Telco accounts. You'll own the executive relationship and strategic agenda for these clients leading virtual teams across Solution Sales Solution Consulting Customer Success and Professional Services to deliver outcomes for some of our most strategic customers.
What you get to do in this role

Own the executive relationship and strategic agenda for assigned Telco accounts building multi-tiered influence across both technical and line-of-business stakeholders from project teams through the C-suite
Lead virtual account teams across Solution Sales Solution Consulting Customer Success and Professional Services to architect solutions tied to each customer's business outcomes
Build and execute multi-year account strategies that expand ServiceNow's footprint and deepen customer value globally including the development and deployment of worldwide resources
Achieve and exceed financial targets across License Renewal and Professional Services revenue

Qualifications
Required qualifications

Current residence in the Seattle WA Dallas TX or Kansas City MO metro area
Ability to travel up to 50% (across the US as needed)
Current or recent experience as a quota-carrying Client Director Strategic Account Executive or equivalent role serving as the lead seller managing 1-2 large complex accounts
Background must be in enterprise software with a track record of closing complex PaaS/SaaS deals
Telco industry expertise and demonstrated wins
Proven success selling into lines of business - in addition to IT or technical buying centers - with the ability to engage functional executives (CMO COO CFO CRO and equivalent) on workflow transformation outcomes
10+ years in enterprise account management aligning account strategy to revenue opportunity
5+ years as a Client Director or equivalent with validated multi-million-dollar deal experience and consistent C-suite relationship management
Proven record of exceeding sales targets
Experience leading virtual or matrixed teams across Sales Solution Consulting and Services
Strong command of macro-level business and IT priorities shaping enterprise buyer agendas
Experience leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving - including AI-powered tools workflow automation AI-driven insights

Preferred qualifications

ServiceNow product knowledge or prior ServiceNow sales experience strongly preferred
Prior tenure as an Account Director or equivalent serving this same Telco customer
Sales background selling ServiceNow-adjacent SaaS workflows (IT Service Management HR Security Operations Customer Service or IT Operations Management) into enterprise customers

FD21
For positions in this location we offer a base pay of $172000 - $255000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

Skills Required

Current or recent experience as a quota-carrying Client Director or Strategic Account Executive
Background in enterprise software with a record of closing complex PaaS/SaaS deals
Telco industry expertise with demonstrated wins
10+ years in enterprise account management
5+ years as a Client Director with multi-million-dollar deal experience
Proven record of exceeding sales targets
Experience leading virtual or matrixed teams

What the Team is Saying

ServiceNow Compensation & Benefits Highlights

Healthcare Strength—Health coverage is presented as comprehensive including medical dental vision disability life insurance and an EAP with a defined number of free counseling visits per incident; materials also highlight mental‑health support. This breadth positions core healthcare as a strong pillar of the package.
Parental & Family Support—Paid parental leave is described as substantial (e.g. 20 weeks for birthing parents and 12 weeks for non‑birthing parents) alongside fertility adoption assistance and caregiver resources. This combination signals robust family-oriented support.
Leave & Time Off Breadth—Time off includes flexible PTO 12 paid holidays tenure‑based vacation targets (15/18/20 days by service) and periodic company wellbeing days. Together these create multiple avenues for rest and flexibility.

Learn more about ServiceNow's Compensation & Benefits →

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The Company

HQ: Santa Clara CA

29000 Employees

Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow we lead with flexibility and trust. For some home is the primary workplace. For those who come into a ServiceNow workplace you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible