Client Engagement and Implementation Manager

We are seeking an experienced Client Engagement & Implementation Project Manager who enjoys: 

• Working with a single large client program to provide focus and organization across work streams. 
• Digging into the details of the project and the work to be done to provide solutions vs. merely managing a schedule of everybody else's work. 
• Finding practical processes based on agile, waterfall or a combination of both depending on the client culture and the nature of the implementation work stream. 
• Implementing enterprise software where configuration, data migration and integrations are commonly all active at the same time. 
• Learning new industries and systems – taking pride in learning the systems they are implementing as well as the domain in which they operate, resulting in improved problem resolution processes. 
• Having every month of an implementation project bring new challenges as different phases of the project begin and end. 

This position is fully remote, open to residents of: FL, GA, IN, OH, PA, and TX. MUST BE A RESIDENT OF ONE OF THESE STATES.

Also required: 

• Experience as an Implementation Manager, Program Manager or Engagement Manager on sizable multi-year client programs in excess of $5M as a vendor. 
• Preferred experience to include custom software development projects. 
• Experience managing projects/programs with multiple simultaneous effort lines: 
• Configuration 
• Custom software enhancements 
• Data Migration/Conversion 
• Integrations to a range of enterprise systems 

• Ability to glean the approach to each customer by working with senior management and subsequently maintain that approach while managing effort lines.
• Strong communication skills with the team. 
• Confidence. 
• A sense of humor. 
• North American experience in a similar role in Insurance or Financial Services industry. 

Primary Responsibilities: 

• Overall delivery of services according to signed contracts, profitability and growth. 
• Maintaining client satisfaction on all engagements 
• Ensuring all internal and external compliance requirements are met. 
• Managing resources and project KPIs including internal and client status reporting 
• Ability to draft SOW’s as required to implement customer requirements 
• Organizing and scheduling our project resources 
• Scope management to ensure the project includes what is defined by the Functional Lead 

• Sales Support by providing input for preparation of winning sales plans and proposals. 
• Customer management, especially in demanding situations based upon many simultaneous effort lines. 
• Employee management/engagement experience. 

Working Location: This position is fully remote. Travel to client locations will likely be needed sometimes. 

About Bond-Pro 

Bond-Pro’s fully integrated enterprise software suites enable Surety professionals with a full underwriting suite to evaluate and manage accounts as well as the tools to streamline and automate the entire life cycle of Surety Bonds. 

Founded in 1991 and headquartered in Tampa, Florida, Bond-Pro is the leading software automation tool for Surety professionals. Our focus is developing state-of-the-art technology solutions to help surety carriers and agencies increase premiums, while reducing risks and operating costs. With 10 major releases and over 250,000 development hours, we dedicate 76% of our operating costs to the further improvement of our products. 

Bond-Pro is the most widely used surety automation software deployed by hundreds of agencies and dozens of national surety carriers. Bond-Pro leverages more than 25 years of customer feedback in developing surety software that provides the most feature-rich functionality in the marketplace. 

Learn more about us at https://www.bond-pro.com. 

 
Benefits: 

• 401(k) 
• 401(k) matching 

• Dental insurance 
• Health insurance 
• Paid time off 
• Vision insurance